Accredited course Outline

Date retreived
22/07/2026 12:55 PM AWST

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Unspecified Code Retail Sales (Hardware)

Unspecified Code Retail Sales (Hardware)

Accredited course
National Code:
1135
State Code:
3579
TGA Status:
Draft
DTWD Status:
Approved
State Implementation and Classification
Approved Date
13/07/1995
Field of Education
080505 - Marketing
AQF Level
Unspecified Code
Nominal Hours
400
Duration
Unspecified
Stream of Study
Operatives (3100)
Accredited Date
Expiry Date
31/12/1999
VET Act Classifier
B
VET Act Conditions
Description

To provide an accredited entry level training program in the Retail Hardware
industry that leads to an award of an industry recognised credential.

To train people to the hardware industry’s National Competency Standards at
Levels 1 and 2.

To provide training and skills development in areas such as oral and written
communication, personal organisation, team work, selling techniques, stock
management, customer relations, point of sales procedures and merchandising.

To combine practical training in a structured work environment with skills and
theoretical training in the off-the-job component.

Schedule
1. CORE
State Code National Code Title Hours Type
31430 Career Planning & Workplace Team Effectiveness 30 Module
31404 Communication in the Workplace (Hsa01) 34 Module
31427 Consumer Demographics & Market Research (Hsa24) 20 Module
31407 Customer Staff Relations (Hsa04) 15 Module
31417 Handling Customer Complaints (Hsa14) 10 Module
31409 Housekeeping (Hsa06) 10 Module
31429 Information Technology (Hsa26) 18 Module
31419 Merchandise Placement & Presentation 2 (Hsa16) 5 Module
31426 Merchandise Placement & Presentation 3 (Hsa23) 15 Module
31413 Merchandise Placement and Presentation 1 (Hsa10) 10 Module
31424 Pos Procedures (Hsa21) 15 Module
31295 Preparation and Application for Rpl 10 Module
31406 Retail Calculations (Hsa03) 15 Module
31412 Safety and Security 1 (Hsa09) 10 Module
31418 Safety and Security 2 (Hsa15) 5 Module
31410 Selling Techniques 1 (Hsa07) 15 Module
31416 Selling Techniques 2 (Hsa13) 15 Module
31423 Selling Techniques 3 (Hsa20) 15 Module
31428 Space Allocation (Hsa25) 10 Module
31415 Stock Management - General Duties 1 (Hsa12) 15 Module
31421 Stock Management - General Duties 2 (Hsa18) 10 Module
31425 Stock Management - Ordering Stock (Hsa22) 15 Module
31422 Stock Management - Receiving Stock (Hsa19) 10 Module
31408 Telephone Contact (Hsa05) 10 Module
31414 Ticketing 1 (Hsa11) 10 Module
31420 Ticketing 2 (Hsa17) 5 Module
31403 Trainee Induction (Hsa00) 3 Module
31405 Work in A Retail Environment (Hsa02) 35 Module
31411 Wrapping and Packing (Hsa08) 10 Module
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VET Info Notes
1 This course is recognised under the National Framework for Recognition
of Training (NFROT) National Register No. 1135.

2 Course documentation (Curriculum, Training Plan and Record Book)
available from the Traineeship Unit, WA Department of Training.

3 Registered providers need to obtain copyright permission from the
Hardware Association of Western Australia through the Hardware Industry Working
Group.

4 Through the RPL process and through transfers, trainees may apply for
credit for retail award courses offered by TAFE. The training plan details
National and Retail modules aligned to this traineeship program.
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