Accredited course Outline
Information current as of
19/10/2026 4:59 AM AWST
19/10/2026 4:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Wholesale Customer Service Sales Operations
Certificate II in Wholesale Customer Service Sales Operations
Accredited course
National Code
11089NSW
11089NSW
State Code
3639
3639
TGA Status
Draft
Draft
DTWD Status
Approved
Approved
Accreditation, State Implementation and Classification
Approved Date
Field of Education
080501 - Sales
AQF Level
Certificate II in
Nominal Hours
374
Duration
Unspecified
Stream of Study
Operatives (3100)
Accredited Date
13/12/1997
Expiry Date
08/07/2002
VET Act Classifier
B
VET Act Conditions
Description
This traineeship aims to provide the generic and specific skills needed by customer service sales operators in the wholesale industry such as, telephone sales, counter sales, take orders, stock control and product knowledge.
Schedule
1. CORE
Learners are to complete the following core modules. This training may be delivered in a variety of modes.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 17226 | Adhere to Occupational Health and Safety Guidelines | 21 | Module | |
| 17219 | 17219 | Apply Product Knowledge | 18 | Module |
| 17223 | Assist in Book-keeping and Credit Checking | 18 | Module | |
| 17216 | Communicate in the Workplace | 28 | Module | |
| 17227 | Follow Policies and Procedures | 21 | Module | |
| 17221 | Handle Stock | 35 | Module | |
| 17214 | Industry and Trainee Induction | 14 | Module | |
| 17215 | Internal/External Customer Focus | 28 | Module | |
| 17224 | Interpret Data | 21 | Module | |
| 17225 | Operate Equipment | 30 | Module | |
| 17220 | Process Customer Orders and Credits | 21 | Module | |
| 17228 | Promote and Sell Products | 35 | Module | |
| 17229 | Provide Merchandising Assistance | 35 | Module | |
| 17218 | Resolve Problems | 21 | Module | |
| 17217 | Work As Part of A Team | 28 | Module |
No information
General Notes
GENERAL NOTES
1. This course is the copyright of the National Wholesale, Retail and
Personal Services Industry Training Council Ltd (National WRAPS). Training
providers who wish to deliver this program must obtain written approval from
the proponent and be registered by their State accrediting body.
2. The proponent for this course is the National WRAPS, PO Box 1171
Burwood Nth, NSW 2134, telephone (02) 9745 3122. The course was originally
accredited in NSW from 09/07/1997 to 08/07/2002. It has been placed on the
NTIS as code 11089NSW.
3. Further information on this program may be obtained from the Manager,
Training Products Information Service (TPIS) at the WA Department of Training
(08) 9235 6222 or the proponent.
4. This course was entered on to the CMS by West Coast College of TAFE
on 02/06/1999.
1. This course is the copyright of the National Wholesale, Retail and
Personal Services Industry Training Council Ltd (National WRAPS). Training
providers who wish to deliver this program must obtain written approval from
the proponent and be registered by their State accrediting body.
2. The proponent for this course is the National WRAPS, PO Box 1171
Burwood Nth, NSW 2134, telephone (02) 9745 3122. The course was originally
accredited in NSW from 09/07/1997 to 08/07/2002. It has been placed on the
NTIS as code 11089NSW.
3. Further information on this program may be obtained from the Manager,
Training Products Information Service (TPIS) at the WA Department of Training
(08) 9235 6222 or the proponent.
4. This course was entered on to the CMS by West Coast College of TAFE
on 02/06/1999.
No information