Module Outline
Date retreived
22/07/2026 2:31 PM AWST
22/07/2026 2:31 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Dealing With Conflict
Dealing With Conflict
Module
National Code
AFAC3.12
AFAC3.12
State Code
16304
16304
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/04/1999
Field of Education
120301 - Social And Interpersonal Skills Programmes
Nominal Hours
20
Description
To provide the participant with the knowledge and skills to:
- identify the signs, stages and possible causes of conflict
in the workplace.
- propose strategies to deal with a specified workplace
conflict.
- use communication skills to facilitate constructive
responses to conflict in the workplace.
- identify the signs, stages and possible causes of conflict
in the workplace.
- propose strategies to deal with a specified workplace
conflict.
- use communication skills to facilitate constructive
responses to conflict in the workplace.
No information
No information
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 7098 | 1929 | Certificate IV in Firefighting (Supervision) | Accredited course |