The purpose of this module is to develop skills in communicating with the various individuals and groups that an organiser meets through working in their union. These may include members/non-members in the workplace, workplace union delegates/shop stewards, their employers, other union officials or administrative staff, industrial relations personnel, human resource managers and supervisors amongst others. The organiser may be required to speak and make presentations to large meetings or committees, develop ongoing close communication links with workplace representatives and frequently rely on interpersonal communication skills. Effective communication skills are critical for the role of the union organiser.