Module Outline
Date retreived
22/07/2026 11:54 AM AWST
22/07/2026 11:54 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Service 2
Customer Service 2
Module
National Code
State Code
41165
41165
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
12/10/1995
Field of Education
Nominal Hours
20
Description
To enable the learner to develop further knowledge and skills needed to deal
with both internal and external customer inquiries in a warehouse environment.
This module aligns with the ABG519 Customer Service 2.
with both internal and external customer inquiries in a warehouse environment.
This module aligns with the ABG519 Customer Service 2.
Range of Variables
Delivery will take place in a classroom or other conducive learning
environment. Strategies should be selected to reflect the nature of the
learning outcomes and the needs of the learners. Some areas of content may be
common to more than one learning outcome and therefore integration may be
appropriate.
environment. Strategies should be selected to reflect the nature of the
learning outcomes and the needs of the learners. Some areas of content may be
common to more than one learning outcome and therefore integration may be
appropriate.
Evidence Guide
Internal Assessment 100%
The learner is required to demonstrate competency in each of the learning
outcomes in line with the assessment method shown.
This module is to be assessed internally using competence as a measure of
learner achievement.
Assessment will be based on:
- practical exercises
- role play.
The learner is required to demonstrate competency in each of the learning
outcomes in line with the assessment method shown.
This module is to be assessed internally using competence as a measure of
learner achievement.
Assessment will be based on:
- practical exercises
- role play.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5802 | 4595 | Certificate II in Business (warehousing) | Accredited course |