Module Outline
Date retreived
22/07/2026 5:28 PM AWST
22/07/2026 5:28 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Front Office Communications
Front Office Communications
Module
National Code
State Code
68008
68008
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
Field of Education
100799 - Communication And Media Studies, N.e.c.
Nominal Hours
17
Description
To develop the basic components of interpersonal and
written communication in customer service, to
practice using personal communication skills in
customer contact, particularly in the handling of
complaints and circumstances that cause tension.
To use Communications equipment, e.g. telephones,
telex.
written communication in customer service, to
practice using personal communication skills in
customer contact, particularly in the handling of
complaints and circumstances that cause tension.
To use Communications equipment, e.g. telephones,
telex.
No information
Evidence Guide
Internal Assessment 100%
Continuous assessment of class work on a
topic-by-topic basis 100%
Continuous assessment of class work on a
topic-by-topic basis 100%
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 2159 | Course In Front Office Operations (Basic) | Accredited course | |
| 5750 | Hospitality | Accredited course |