Module Outline
Date retreived
22/07/2026 12:50 PM AWST
22/07/2026 12:50 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Quality of Service
Quality of Service
Module
National Code
AFAC3.16
AFAC3.16
State Code
16309
16309
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/04/1999
Field of Education
080509 - Public Relations
Nominal Hours
17
Description
To provide the participant with the knowledge and skills to:
- promote the needs of internal/external customers in
striving to achieve quality management.
- apply quality management principles to all work based
activities.
- employ strategies for improving current work practices
- participate, as a member of a team, towards the total
quality improvement of the fire agency.
- promote the needs of internal/external customers in
striving to achieve quality management.
- apply quality management principles to all work based
activities.
- employ strategies for improving current work practices
- participate, as a member of a team, towards the total
quality improvement of the fire agency.
No information
No information
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 7098 | 1929 | Certificate IV in Firefighting (Supervision) | Accredited course |