Module Outline
Date retreived
23/07/2026 5:31 AM AWST
23/07/2026 5:31 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Relations
Customer Relations
Module
National Code
TOG005
TOG005
State Code
20892
20892
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
09/06/1994
Field of Education
080509 - Public Relations
Nominal Hours
15
Description
To provide the learner with the knowledge and skills needed to provide quality
customer service.
customer service.
No information
Evidence Guide
Internal Assessment
Refer to the Assessment Method described for each learning outcome in the full
module document.
Refer to the Assessment Method described for each learning outcome in the full
module document.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 6072 | 0371 | Tour Guiding | Accredited course |