Module Outline
Date retreived
22/07/2026 5:24 PM AWST
22/07/2026 5:24 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Client Interaction
Client Interaction
Module
National Code
State Code
61232
61232
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
14/11/1994
Field of Education
080509 - Public Relations
Nominal Hours
40
Description
To provide competency-based training for salespersons in effective client
interaction and sales techniques and general TCF product knowledge.
interaction and sales techniques and general TCF product knowledge.
No information
Evidence Guide
Internal Assessment
The demands of any assessment task will be in accordance with the minimum
acceptable standards in industry. Demonstration requires assessment of the
task during performance.
Learning outcomes can either be assessed individually or in groups as one or
more assessments.
An assessment project could be used to assess competency achievement in one or
a combination of modules.
The demands of any assessment task will be in accordance with the minimum
acceptable standards in industry. Demonstration requires assessment of the
task during performance.
Learning outcomes can either be assessed individually or in groups as one or
more assessments.
An assessment project could be used to assess competency achievement in one or
a combination of modules.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5660 | 5967 | Certificate II in Tcf Retail Sales | Accredited course |