Module Outline
Information current as of
19/10/2026 4:59 AM AWST
19/10/2026 4:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Front Office Procedures
Front Office Procedures
Module
National Code
State Code
68010
68010
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
Field of Education
080901 - Secretarial And Clerical Studies
Nominal Hours
36
Description
To introduce students to modern
business reports and statistics as an
aid to the front office and reception.
To provide data and information which
aids supervisors in control and
decision-making, policy and future
developments.
To enable students to analyse and interpret the reports and statistical data
related to the sale of accommodation, reception and night audit.
business reports and statistics as an
aid to the front office and reception.
To provide data and information which
aids supervisors in control and
decision-making, policy and future
developments.
To enable students to analyse and interpret the reports and statistical data
related to the sale of accommodation, reception and night audit.
General notes
No information
Evidence Guide
Internal Assessment 100%
Internal Assessment
Practical class exercises 40%
One one-hour written paper based on all
topics 60%
Internal Assessment
Practical class exercises 40%
One one-hour written paper based on all
topics 60%
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 2160 | Course In Front Office Operations (Advanced) | Accredited course |