Module Outline
Date retreived
22/07/2026 2:39 PM AWST
22/07/2026 2:39 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Service
Customer Service
Module
National Code
AHT019
AHT019
State Code
44610
44610
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
Field of Education
080509 - Public Relations
Nominal Hours
20
Description
The purpose of this module is to provide participants with the skills to identify the needs of customers and to deal with these needs in a variety of situations. The module includes the concept of antennae customer service throwaway product display.
No information
No information
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 3441 | 3363 | Certificate II in Australian Land Conservation and Restoration | Accredited course |