Module Outline
Date retreived
22/07/2026 5:31 PM AWST
22/07/2026 5:31 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Advanced Customer Service
Advanced Customer Service
Module
National Code
MEC088
MEC088
State Code
88067
88067
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
18/05/2001
Field of Education
080501 - Sales
Nominal Hours
18
Description
The purpose of this module is to provide competency based training in the skills required to effectively care for customers and provide quality service to internal and external customers beyond simple sales or enquiries and to handle complaints referred from initial point of contact.
No information
Evidence Guide
Internal Assessment 100%
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 3661 | 50760 | Certificate II in Timepiece Servicing | Accredited course |