Module Outline

Date retreived
22/07/2026 6:51 AM AWST

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Use strategies to address conflict

Use strategies to address conflict

Module
National Code
NAT11039005
State Code
BA207
DTWD Status
Approved
State Implementation and Classification
Approved Date
15/11/2024
Field of Education
120199 - General Education Programmes, N.e.c.
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to develop and apply basic strategies to address interpersonal conflict.

It requires the ability to identify signs and sources of conflict, locate sources of support and use interpersonal skills to resolve conflict.

This unit applies to people who want to develop the skills and knowledge to respond to interpersonal conflict.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
No information
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Elements and Performance Criteria
Prepare to respond to interpersonal conflict
  • 1.1. Identify signs that indicate conflict
  • 1.2. Determine basic strategies to resolve conflict
  • 1.3. Determine interpersonal skills that support conflict resolution
  • 1.4. Identify sources of support for addressing conflict
Respond to an interpersonal conflict
  • 2.1. Define the conflict and determine sources
  • 2.2. Use basic strategies to address conflict
  • 2.3. Use interpersonal communication skills to address conflict
  • 2.4. Reflect on process and outcome of conflict resolution
No information
Associated Qual/Courses
State Code National Code Title Type
BGS28 11039NAT Certificate II in Career Preparation Accredited course