Module Outline
Information current as of
19/10/2026 4:38 AM AWST
19/10/2026 4:38 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Dispute Resolution and Consumer Complaints
Dispute Resolution and Consumer Complaints
Module
National Code
State Code
15058
15058
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
Field of Education
080509 - Public Relations
Nominal Hours
55
Description
The law and legal processes are often regarded as being difficult to understand and use. The module will de-mystify the processes of the law and to show that legal processes often run side by side with more familiar and comfortable techniques such as negotiation.
The aim of this module is to enable you to assist your clients to be pro-active in resolving legal disputes and to be able to control legal processes. An important step in achieving this aim is understanding of those legal processes.
The aim of this module is to enable you to assist your clients to be pro-active in resolving legal disputes and to be able to control legal processes. An important step in achieving this aim is understanding of those legal processes.
General notes
No information
No information
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 8195 | 13839WA | Financial Counselling | Accredited course |