Qualification Outline
22/07/2026 10:15 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in General Insurance
Certificate IV in General Insurance
FNS41415
AWD0
Replaced
Transition (Replaced)
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 22/04/2015 | Current | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems, and analyse and evaluate information from a variety of relevant sources
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Schedule
Packaging Rules
Total number of units = twelve (12)- four (4) core units plus
- eight (8) elective units
The elective units consist of:
- up to eight (8) from the electives below
- up to three (3) may be from a Certificate IV in the Financial Services Training Package
- up to two (2) may be from a Certificate IV or Diploma in any endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D713 | FNS41411 | Certificate IV in General Insurance | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BFX6 | FNS41420 | Certificate IV in General Insurance | Qualification |
No information
Entry Requirements
Nil.
Traineeships and Apprenticeships