Qualification Outline
23/07/2026 1:28 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Insurance Broking
Certificate III in Insurance Broking
FNS30610
S698
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 18/07/2013 | Current | Approved |
Description
This qualification is designed to reflect the role of entry level employees carrying out work in insurance broking in a range of environments including as a member of a team in a large organisation or a small broking practice.
Possible work functions may include:
assisting in managing broking business on behalf of a client
handling customer complaints
responding to customer enquiries for insurance broking products and services
assisting a broking client with an insurance claim.
Schedule
Packaging Rules
12 units must be achieved.6 core units
plus 6 elective units
4 elective units must be selected from the elective units listed below that includes the recommended electives for those wishing to work in insurance broking support roles.
The remaining 2 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. 1 of these may be selected from a Certificate II qualification; 2 of these elective may be selected from a Certificate III qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSIBK301A Provide insurance broking services in response to a customer enquiry
FNSIBK401A Research and analyse client and industry information for a broking risk assessment
FNSIBK402B Provide personal advice in general insurance broking products and services
FNSIBK403A Implement an agreed insurance program for a broking client
FNSIBK404A Provide a claims service to an insurance broking client
FNSINC301A Work effectively in the financial services industry
Elective units of competency
FNSACC301A Process financial transactions and extract interim reports
FNSASIC304A Provide Tier 2 general advice in general insurance
FNSASIC305A Provide Tier 2 personal advice in general insurance
FNSCUS401A Participate in negotiations
FNSIBK302B Provide general advice in general insurance broking products and services
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
BSBCMM201A Communicate in the workplace
BSBCMM301B Process customer complaints
BSBWOR203B Work effectively with others
1. Core Units
Six (6) core units to be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4181 | FNSIBK403A | Implement an agreed insurance program for a broking client | 45 | Unit of competency |
| D4182 | FNSIBK404A | Provide a claims service to an insurance broking client | 30 | Unit of competency |
| D4177 | FNSIBK301A | Provide insurance broking services in response to a customer enquiry | 35 | Unit of competency |
| D9440 | FNSIBK402B | Provide personal advice in general insurance broking products and services | 45 | Unit of competency |
| D4179 | FNSIBK401A | Research and analyse client and industry information for a broking risk assessment | 45 | Unit of competency |
| D4167 | FNSINC301A | Work effectively in the financial services industry | 45 | Unit of competency |
2. Elective Units
A minimum of four (4) and up to six (6) units to be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0629 | BSBCMM201A | Communicate in the workplace | 30 | Unit of competency |
| D4169 | FNSINC402A | Develop and maintain in-depth knowledge of products and services used by an organisation or sector | 40 | Unit of competency |
| S8068 | BSBCMM301B | Process customer complaints | 20 | Unit of competency |
| D4030 | FNSACC301A | Process financial transactions and extract interim reports | 60 | Unit of competency |
| D9439 | FNSIBK302B | Provide general advice in general insurance broking products and services | 35 | Unit of competency |
| D4212 | FNSASIC304A | Provide Tier 2 general advice in general insurance | 45 | Unit of competency |
| D4213 | FNSASIC305A | Provide Tier 2 personal advice in general insurance | 45 | Unit of competency |
| S8083 | BSBWOR203B | Work effectively with others | 20 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVZ3 | FNS30615 | Certificate III in Insurance Broking | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships