Qualification Outline
22/07/2026 7:42 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Banking Services
Certificate IV in Banking Services
FNS41010
S709
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 24/11/2010 | Current | Approved |
Description
This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments.
Schedule
Packaging Rules
12 units must be achieved:5 core units plus;
7 elective units
- the required elective units of competency can be selected from elective Groups A, B or C, with at least 3 units being from Group A
- A maximum of 2 electives may be selected from units aligned to other Certificate IV qualifications in the FNS10 Financial Services Training Package
- One (1) elective may be selected from units aligned to Certificate III qualifications and 2 electives from units aligned to Diploma qualifications in the FNS10 Financial Services Training Package
- A maximum of 3 electives may be selected from units aligned to Certificate IV or Diploma qualifications in another endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
1. Core Units
Five (5) core units to be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4168 | FNSINC401A | Apply principles of professional practice to work in the financial services industry | 20 | Unit of competency |
| D0890 | BSBOHS303B | Contribute to OHS hazard identification and risk assessment | 30 | Unit of competency |
| D4169 | FNSINC402A | Develop and maintain in-depth knowledge of products and services used by an organisation or sector | 40 | Unit of competency |
| D0655 | BSBCUS403A | Implement customer service standards | 30 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
2. Group A Elective Units
Three (3) elective units to be completed.
The following outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4317 | FNSSAM402A | Implement a sales plan | 60 | Unit of competency |
| D4318 | FNSSAM403A | Prospect for new clients | 15 | Unit of competency |
| D4316 | FNSSAM401A | Sell financial products and services | 40 | Unit of competency |
3. Group B Elective Unit
One (1) elective unit to be completed.
The following outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4084 | FNSCRD402A | Establish and maintain appropriate securitisation | 20 | Unit of competency |
4. Group C Elective Units
Three (3) elective units to be completed.
Note: FNSASIC301C and FNSASIC302C are required for ASIC Tier 2 licensing.
The following outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D0616 | BSBCCO401A | Administer customer contact telecommunications technology | 25 | Unit of competency |
| D4014 | FNSASIC302C | Develop, present and negotiate client solutions | 40 | Unit of competency |
| D4013 | FNSASIC301C | Establish client relationship and analyse needs | 40 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D710 | FNS41011 | Certificate IV in Banking Services | Qualification |
VET Info Notes
1. This qualification is the copyright of Department of Employment, Education and Workplace Relations.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to STARS by Training Curriculum Services on 30/5/2011.
Entry Requirements
Not applicable.
Traineeships and Apprenticeships
