Qualification Outline

Date retreived
22/07/2026 4:13 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Store Operations (Woolworths Supermarkets)

Certificate II in Store Operations (Woolworths Supermarkets)

Qualification
National Code:
ZWA20104
State Code:
Z001
TGA Status:
Deleted
DTWD Status:
Deleted
National Endorsed, State Implementation and Classification
Field of Education
Original TGA Release Date
16/01/2004
Approved Date
31/07/2009
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
305
Duration
2 Semesters
Current Release Number
1.00
Current Release Date
16/01/2004
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 16/01/2004 Current Approved
Description
Schedule
1.

Learners to complete the required units below

State Code National Code Title Hours Type
Z0104 ZWAOHS101A Adhere to Basic OH&S requirements 6 Unit of competency
Z0100 ZWABAM203A Adhere to Compliance Requirements 48 Unit of competency
Z0102 ZWAGEN101A Apply Armed Hold-Up Procedures 6 Unit of competency
Z0103 ZWAGEN201A Communicate and Work within a Team Environment 24 Unit of competency
Z0101 ZWACHK201A Complete Mode of Sale 16 Unit of competency
Z0105 ZWAOHS201A Demonstrate Knowledge of OH&S Regulations and Responsibilities 8 Unit of competency
Z0106 ZWAGEN102A Develop Personal Work Standards 24 Unit of competency
Z0107 ZWAGEN103A Display Effective Work Behaviours 4 Unit of competency
Z0108 ZWACUS202A Give Superior Customer Service 24 Unit of competency
Z0109 ZWAOHS203A Handle Dangerous and Hazardous Goods 8 Unit of competency
Z0110 ZWAOHS202A Identify and Report Workplace Hazards 8 Unit of competency
Z0111 ZWAFSS101A Implement Basic Compliance Standards 11 Unit of competency
Z0112 ZWAGEN202A Perform Retail Calculations 25 Unit of competency
Z0113 ZWASTK204A Perform Shrinkage and Stock Control 25 Unit of competency
Z0114 ZWAOHS102A Practise Safe Manual Handling 4 Unit of competency
Z0115 ZWACHK204A Process Home Deliveries and Parcel Pickups 16 Unit of competency
Z0116 ZWACHK202A Receive Non-Cash Tender 16 Unit of competency
Z0117 ZWACUS201A Resolve Customer Complaints 24 Unit of competency
Z0118 ZWAOHS204A Work with Safety Teams and Occupational Health and Safety Representatives 8 Unit of competency
No information
VET Info Notes
This training program is a representation of the qualification code ZWA04 taken from the Woolworths Limited Training Package (ZWA04) which should be consulted for full description of requirements.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to the STARS by the VET TL on 13/10/2004 based on training program outline provided by Apprenticeship and Traineeship Support Network.
Entry Requirements
No information
Traineeships and Apprenticeships
No information