Qualification Outline
22/07/2026 6:00 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Mobile Banking
Certificate IV in Mobile Banking
FNS41210
S711
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 24/11/2010 | Current | Approved |
Description
This qualification is designed to reflect job roles requiring advanced understanding of financial products and services and working in customer contact or retail financial service mobile banking environments.
Schedule
Packaging Rules
13 units must be achieved:8 core units plus;
5 elective units .
- A maximum of 2 of the required elective units of competency must be selected from Group A and the remaining electives may be selected from Group A, Group B or from units aligned to other FNS10 Financial Services Training Package Certificate IV qualifications
- One (1) elective may be selected from units aligned to Certificate III qualifications and up to 2 electives from units aligned to Diploma qualifications in the FNS10 Financial Services Training Package
- A maximum of 2 electives may be selected from units aligned to Certificate IV or Diploma qualifications in another endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
1. Core Units
Eight (8) core units to be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4168 | FNSINC401A | Apply principles of professional practice to work in the financial services industry | 20 | Unit of competency |
| D0890 | BSBOHS303B | Contribute to OHS hazard identification and risk assessment | 30 | Unit of competency |
| D4169 | FNSINC402A | Develop and maintain in-depth knowledge of products and services used by an organisation or sector | 40 | Unit of competency |
| D0655 | BSBCUS403A | Implement customer service standards | 30 | Unit of competency |
| D4065 | FNSBNK406A | Manage customer visits | 35 | Unit of competency |
| D4063 | FNSBNK404A | Promote mobile banking services | 35 | Unit of competency |
| D4064 | FNSBNK405A | Provide mobile banking sales and service | 35 | Unit of competency |
| D1027 | BSBWOR204A | Use business technology | 30 | Unit of competency |
2. Group A Elective Units
Two (2) elective units to be completed.
The following outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4084 | FNSCRD402A | Establish and maintain appropriate securitisation | 20 | Unit of competency |
| D4318 | FNSSAM403A | Prospect for new clients | 15 | Unit of competency |
3. Group B Elective Units
Three (3) elective units to be completed
The following table outlines ONE example of a training program for this qualification.
Please refer to the Training Package for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D4115 | FNSFLT501A | Assist customers to budget and manage own finances | 40 | Unit of competency |
| D0652 | BSBCUS301A | Deliver and monitor a service to customers | 40 | Unit of competency |
| D4090 | FNSCRD503A | Promote understanding of the role and effective use of consumer credit | 50 | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D711 | FNS41211 | Certificate IV in Mobile Banking | Qualification |
No information
Entry Requirements
Not applicable.
Traineeships and Apprenticeships