Qualification Outline

Date retreived
22/07/2026 5:13 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Store Operations (BIG W)

Certificate II in Store Operations (BIG W)

Qualification
National Code:
ZWA20304
State Code:
Z002
TGA Status:
Deleted
DTWD Status:
Deleted
National Endorsed, State Implementation and Classification
Field of Education
Original TGA Release Date
16/01/2004
Approved Date
10/01/2012
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
259
Duration
2 Semesters
Current Release Number
1.00
Current Release Date
16/01/2004
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 16/01/2004 Current Approved
Description
Schedule
1.

learners to complete the required units below.

State Code National Code Title Hours Type
Z0104 ZWAOHS101A Adhere to Basic OH&S requirements 6 Unit of competency
Z0102 ZWAGEN101A Apply Armed Hold-Up Procedures 6 Unit of competency
Z0103 ZWAGEN201A Communicate and Work within a Team Environment 24 Unit of competency
Z0119 ZWAAPP201A Complete Department Duties 7 Unit of competency
Z0122 ZWALEI202A Complete Minilab Duties 7 Unit of competency
Z0120 ZWADSE201A Complete Product Selling 2 Unit of competency
Z0105 ZWAOHS201A Demonstrate Knowledge of OH&S Regulations and Responsibilities 8 Unit of competency
Z0106 ZWAGEN102A Develop Personal Work Standards 24 Unit of competency
Z0107 ZWAGEN103A Display Effective Work Behaviours 4 Unit of competency
Z0123 ZWALEI203A Fill stock in the leisure or home department 7 Unit of competency
Z0108 ZWACUS202A Give Superior Customer Service 24 Unit of competency
Z0109 ZWAOHS203A Handle Dangerous and Hazardous Goods 8 Unit of competency
Z0121 ZWADSE203A Identify and Recommend Department Products 10 Unit of competency
Z0110 ZWAOHS202A Identify and Report Workplace Hazards 8 Unit of competency
Z0112 ZWAGEN202A Perform Retail Calculations 25 Unit of competency
Z0113 ZWASTK204A Perform Shrinkage and Stock Control 25 Unit of competency
Z0114 ZWAOHS102A Practise Safe Manual Handling 4 Unit of competency
Z0117 ZWACUS201A Resolve Customer Complaints 24 Unit of competency
Z0118 ZWAOHS204A Work with Safety Teams and Occupational Health and Safety Representatives 8 Unit of competency
No information
VET Info Notes
This training program is a representation of the qualification code ZWA20304 taken from the Woolworths Limited Training Package ZWA04 which should be consulted for full description of requirements.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to the STARS on 10/1/2012.
Entry Requirements
No information
Traineeships and Apprenticeships
No information