Skill set Outline
Date retreived
22/07/2026 3:05 PM AWST
22/07/2026 3:05 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set
Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set
Skill set
National Code
SIRSS00032
SIRSS00032
State Code
AE569
AE569
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
28/04/2021
Current Release Date
28/04/2021
Current Release Number
1.00
Approved Date
15/07/2021
Transition Date
—
Nominal Hours
50
Duration
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 28/04/2021 | Current | Approved |
Pathway Information
Licensing / Regulatory Information
Skill Set Entry Requirements
A Current Qualification Release or associated Course does not exist.
Target Group
Suggested words for statement of attainment
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCG37 | SIRXCEG008 | Manage disrespectful, aggressive or abusive customers | 25 | Unit of competency |
| ODI31 | SIRXCEG009 | Manage workplace responses to disrespectful aggressive or abusive customer behaviour. | 25 | Unit of competency |
