Skill set Outline

Date retreived
23/07/2026 11:20 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage disrespectful, aggressive or abusive customers

Manage disrespectful, aggressive or abusive customers

Skill set
National Code
SIRSS00022
State Code
AE320
TGA Status
Current
DTWD Status
Approved
Associated Qualification
Certificate II in Retail Services
National Code
SIR20216
State Code
BAA0
TGA Status
Current
DTWD Status
Approved
National Endorsed, State Implementation and Classification
AQF Level
Statement of Attainment at Certificate II Level
Field of Education
0805 - Sales And Marketing
Skillset Type
National
Original TGA Release Date
21/10/2020
Current Release Date
21/10/2020
Current Release Number
1.00
Approved Date
09/09/2021
Transition Date
—
Nominal Hours
25
Duration
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 21/10/2020 Current Approved
Pathway Information
Licensing / Regulatory Information
Skill Set Entry Requirements
There are no entry requirements for this qualification.
Target Group
Suggested words for statement of attainment
General notes
Schedule
State Code National Code Title Hours Type
OCG37 SIRXCEG008 Manage disrespectful, aggressive or abusive customers 25 Unit of competency
No information