Skill set Outline
Date retreived
22/07/2026 2:14 PM AWST
22/07/2026 2:14 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Business Ready Skill Set
Business Ready Skill Set
Skill set
National Code
—
—
State Code
AE378
AE378
TGA Status
N/A
N/A
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
This skill set will provide the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver products or services, and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
AQF Level
Statement of Attainment at Certificate II Level
Field of Education
0809 - Office Studies
Skillset Type
State
Original TGA Release Date
11/11/2020
Current Release Date
21/10/2021
Current Release Number
2.00
Approved Date
10/11/2021
Transition Date
—
Nominal Hours
125
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 21/10/2021 | N/A | Approved |
| 1.00 | 11/11/2020 | N/A | Replaced |
Pathway Information
These units of competency provide credit towards the qualification BSB20120 Certificate II in Workplace Skills.
Licensing / Regulatory Information
These units of competency provide credit towards the qualification BSB20120 Certificate II in Workplace Skills.
Skill Set Entry Requirements
Nil
Target Group
-Pre-employment
- Entry level
- Entry level
Suggested words for statement of attainment
These competencies from the BSB Business Services Training Package provides skills and knowledge to work safely and effectively in a business environment.
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCD86 | BSBWHS211 | Contribute to the health and safety of self and others | 15 | Unit of competency |
| OCD34 | BSBOPS203 | Deliver a service to customers | 40 | Unit of competency |
| OCE03 | BSBPEF202 | Plan and apply time management | 15 | Unit of competency |
| OCE05 | BSBTEC201 | Use business software applications | 55 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AE137 | Business Ready Skill Set | Skill set | |
| AE149 | Business Ready Skill Set (Fee Free) | Skill set |