Basic Customer Engagement Skill Set

Skill set Outline

Date retreived
22/07/2026 10:23 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Skill set

National Code
BSBSS00034

State Code
AC887

TGA Status
Deleted

DTWD Status
Deleted

National Endorsed, State Implementation and Classification

AQF Level

—

Field of Education

—

Skillset Type

National

Original TGA Release Date

27/09/2018

Current Release Date

27/09/2018

Current Release Number

3.00

Approved Date

22/12/2017

Transition Date

18/10/2022

Nominal Hours

175

Duration

1 Semester

Releases

Release Version	Release Date	TGA Status	DTWD Status
3.00	27/09/2018	Current	Approved

Pathway Information

Licensing / Regulatory Information

Skill Set Entry Requirements

A Current Qualification Release or associated Course does not exist.

Target Group

Suggested words for statement of attainment

General notes

Schedule

State Code	National Code	Title	Hours	Type
AUJ37	BSBCUE203	Conduct customer engagement	100	Unit of competency
AUL95	BSBWHS201	Contribute to health and safety of self and others	15	Unit of competency
OAE50	BSBITU111	Operate a personal digital device	20	Unit of competency
AUI19	BSBCUE205	Prepare for work in a customer engagement environment	40	Unit of competency

Replaces

State Code	National Code	Title	Type
AC261	BSBSS00002	Basic Contact Centre Operations Skill Set	Skill set