Unit of competency Outline

Date retreived
23/07/2026 12:11 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Gain customer acceptance of service proposal

Gain customer acceptance of service proposal

Unit of competency
National Code
MSTTF3002
State Code
BAU52
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
04/07/2016
View on TGA
State Implementation and Classification
Approved Date
01/12/2016
Field of Education
080501 - Sales
Original Release Date
01/12/2016
Nominal Hours
40
Description
This unit of competency covers the skills and knowledge required to gain customer acceptance of a proposal to provide a product and service. The unit of competency applies to establishing and documenting a proposal to meet customer requirements and obtaining agreement for work to proceed. Interaction with the customer is usually performed individually but may involve collaborative approach with other personnel from the operator's workplace.Work may be conducted in a variety of environments, such as operational indoor, outdoor workplaces or on site.Work may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Develop customer proposal
  • 1.1 Review documentation to confirm all required information is available
  • 1.2 Establish customer requirements and determine products, processes and service for customer
  • 1.3 Identify alternatives and determine material and production costs
  • 1.4 Calculate costs for proposed service
  • 1.5 Assess timing, costs and service against customer requirements
  • 1.6 Develop proposal and document for customer
2 Present proposal to customer
  • 2.1 Contact customer and present proposal in person, or by using digital technology or by other arranged means
  • 2.2 Provide customer with detailed information regarding products, processes and alternative solutions, which could satisfy customer requirements
  • 2.3 Discuss features and benefits of proposal with the customer
3 Seek customer acceptance
  • 3.1 Respond to any customer concerns, seek customer approval and acceptance, and confirm agreement
  • 3.2 Identify any required changes to the proposal and modify proposal accordingly
  • 3.3 Obtain customer acceptance
4 Confirm service to be provided
  • 4.1 Confirm customer address and contact details
  • 4.2 Establish agreement with the customer and obtain signature
  • 4.3 Confirm time, product and service to be provided and arrange delivery
  • 4.4 Provide duplicate of proposal and agreement to customer for future reference
  • 4.5 Obtain deposit, where applicable, or arrange other payment from customer
  • 4.6 Provide customer receipt and record form of payment
No information
No information
Replaces
State Code National Code Title Type
W7479 LMTTF3002A Gain customer acceptance of service proposal Unit of competency
Replaced By
State Code National Code Title Type
OEZ44 MSTGN3023 Estimate and cost jobs Unit of competency