Unit of competency Outline
Date retreived
22/07/2026 6:03 AM AWST
22/07/2026 6:03 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Maintain injury management case files
Maintain injury management case files
Unit of competency
National Code
PSPIM409A
PSPIM409A
State Code
C8174
C8174
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/12/2012
Field of Education
061703 - Occupational Therapy
Original Release Date
12/12/2012
Nominal Hours
35
Description
This unit covers maintenance of injury management case files in accordance with legislative requirements. It includes opening, maintaining and closing injury management case files.In practice, maintenance of injury management case files may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government processes, delivering client services, working with diversity, gathering and analysing information, etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Open injury management case files
- 1.1 Case files are opened in compliance with legal and organisational requirements.
- 1.2 Comprehensive details of claims are recorded in accordance with legislation, policy and procedures.
- 1.3 All documents and other materials relating to claims are filed in accordance with file design and recordkeeping procedures.
- 1.4 Access to and security of case files are controlled in accordance with the organisation's legal obligations and standards.
2. Maintain injury management case files
- 2.1 Correspondence, documentation, recordkeeping and reporting requirements are met and file copies are maintained in accordance with organisational policy and procedures.
- 2.2 All actions relating to cases are documented and recorded on case files in accordance with legislation, policy and procedures.
- 2.3 Information on files is completed and includes supporting information for any decisions or actions in accordance with legislation, policy and procedures.
- 2.4 Case files are maintained to a standard that allows them to meet evidentiary requirements of tribunals and courts.
3. Close injury management case files
- 3.1 All outstanding actions are completed and case files are closed in accordance with organisational policy and procedures.
- 3.2 Medical closure is confirmed and required documents are checked for completeness before adding to file.
- 3.3 Arrangements for any lump sum payment for non-economic loss are finalised in accordance with legislation, policy and procedures.
- 3.4 Weekly payments are discontinued and outstanding accounts are dealt with in accordance with legislation, policy and procedures.
- 3.5 Record closure is undertaken and files are archived in accordance with recordkeeping policy and procedures.
- 3.6 Reconciliation of payments is carried out in accordance with organisational policy and procedures.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Other materials may be:
electronic information
photographs
tapes
videos
Completed information is:
dated
signed
accurate
legible
related to all conversations and activities, as well as formal meetings and correspondence
Closure policy may be:
no activity for a set period, such as 4 months
Legislation, policy and procedures may include:
workers rehabilitation/compensation legislation
allied legislation such as occupational health and safety acts, regulations and associated standards
privacy legislation
freedom of information legislation
procedures to ensure confidentiality and security of information
performance standards
rehabilitation and return to work manual
public sector legislation and standards
codes of conduct
codes of ethics
Other materials may be:
electronic information
photographs
tapes
videos
Completed information is:
dated
signed
accurate
legible
related to all conversations and activities, as well as formal meetings and correspondence
Closure policy may be:
no activity for a set period, such as 4 months
Legislation, policy and procedures may include:
workers rehabilitation/compensation legislation
allied legislation such as occupational health and safety acts, regulations and associated standards
privacy legislation
freedom of information legislation
procedures to ensure confidentiality and security of information
performance standards
rehabilitation and return to work manual
public sector legislation and standards
codes of conduct
codes of ethics
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC401A Uphold and support the values and principles of public service
PSPGOV402B Deliver and monitor service to clients
PSPGOV406B Gather and analyse information
PSPGOV408A Value diversity
PSPGOV422A Apply government processes
PSPLEGN401A Encourage compliance with legislation in the public sector
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
maintenance of injury management case files in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to injury management
case studies and workplace scenarios to capture the range of situations likely to be encountered when maintaining injury management case files
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when maintaining injury management case files, including coping with difficulties, irregularities and breakdowns in routine
maintenance of injury management case files in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
demonstration
observation
questioning
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC401A Uphold and support the values and principles of public service
PSPGOV402B Deliver and monitor service to clients
PSPGOV406B Gather and analyse information
PSPGOV408A Value diversity
PSPGOV422A Apply government processes
PSPLEGN401A Encourage compliance with legislation in the public sector
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
maintenance of injury management case files in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to injury management
case studies and workplace scenarios to capture the range of situations likely to be encountered when maintaining injury management case files
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when maintaining injury management case files, including coping with difficulties, irregularities and breakdowns in routine
maintenance of injury management case files in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
demonstration
observation
questioning
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWU84 | PSPINM010 | Maintain injury management case files | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J283 | PSP40112 | Certificate IV in Government | Qualification |