Unit of competency Outline
Date retreived
23/07/2026 2:02 AM AWST
23/07/2026 2:02 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage quality assurance of NatHERS assessments
Manage quality assurance of NatHERS assessments
Unit of competency
National Code
CPPHSA5003A
CPPHSA5003A
State Code
WE622
WE622
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
07/10/2014
Field of Education
080317 - Quality Management
Original Release Date
07/10/2014
Nominal Hours
25
Description
This unit of competency specifies the outcomes required to manage quality systems within an organisation to ensure that business processes consistently deliver Nationwide House Energy Rating Scheme (NatHERS) assessments that meet customers’ and other stakeholders’ quality expectations and legal and regulatory requirements.
Notes
Elements and Performance Criteria
1 Establish quality assurance system.
- 1.1 Quality assurance policy is established, documented andcommunicated to all people in the organisation.
- 1.2 Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation.
- 1.3 Systems, plans and resources are established to ensure quality standards are met and maintained.
- 1.4 Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks.
- 1.5 Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles.
- 1.6 Procedures for review and maintenance of quality system are implemented in line with organisational policy and procedures.
2 Assess service quality.
- 2.1 Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards.
- 2.2 Feedback is provided to motivate people to maintain quality standards and continuously improve performance.
- 2.3 Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented in line with organisational policy and procedures.
- 2.4 Performance against quality standards, including shortfalls and corrective actions taken, is communicated to relevant personnel in line with organisational policy and procedures.
3 Promote qualityimprovement.
- 3.1 Quality awareness is continuously communicated to all people in the organisation.
- 3.2 Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements.
- 3.3 Accurate records of monitoring activities are maintained in line with organisational requirements.
- 3.4 Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Quality standards may include:
Australian standards
building codes and standards, including the National Construction Code
codes of practice
international standards
legislative requirements
NatHERS accreditation and licensing requirements
NatHERS protocols
NatHERS regulatory framework
occupational, health and safety legislation
organisational policy and procedures
organisational values, aims and objectives
quality marks or awards
standard operating procedures.
Feedback may include:
formal processes
informal processes.
Communication may include:
awards
bulletins
electronic communication
face-to-face discussion
meetings of quality teams
newsletters
problem-solving sessions
quality meetings
training.
Relevant personnel may include:
contractors
management
NatHERS assessors
supervisors
suppliers
work teams.
Monitoring activities may include:
audits
feedback from stakeholders
reviews
statistical collection and analysis.
Quality standards may include:
Australian standards
building codes and standards, including the National Construction Code
codes of practice
international standards
legislative requirements
NatHERS accreditation and licensing requirements
NatHERS protocols
NatHERS regulatory framework
occupational, health and safety legislation
organisational policy and procedures
organisational values, aims and objectives
quality marks or awards
standard operating procedures.
Feedback may include:
formal processes
informal processes.
Communication may include:
awards
bulletins
electronic communication
face-to-face discussion
meetings of quality teams
newsletters
problem-solving sessions
quality meetings
training.
Relevant personnel may include:
contractors
management
NatHERS assessors
supervisors
suppliers
work teams.
Monitoring activities may include:
audits
feedback from stakeholders
reviews
statistical collection and analysis.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by establishing a quality system for an organisation providing NatHERS assessment services, assessing the service quality of the organisation, and implementing approaches for promoting quality improvement within the organisation.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person should demonstrate the ability to:
establish and maintain a quality system for an organisation providing NatHERS assessment services
assess the services of an organisation providing NatHERS assessment services, including identifying shortfalls in performance against quality standards and specifying appropriate corrective actions
promote quality improvement within an organisation providing NatHERS assessment service, including engaging staff and clients in identifying opportunities for quality improvement and developing resourced plans for implementing suggestions for quality improvement.
Context of and specific resources for assessment
Assessment of this unit:
must be in the context of the work environment
may be conducted in an off-site context, provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills
must meet relevant compliance requirements.
Resource implications for assessment include:
relevant codes, standards and government regulations
computer equipment suitable to collect, collate and analyse information relating to quality systems for organisations providing NatHERS assessment services
technical reference library with current publications on quality management and the administrative and governance arrangements for NatHERS.
Method of assessment
Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:
written and/or oral assessment
observed, documented and/or first-hand testimonial evidence of the candidate:
establishing a quality system for an organisation providing NatHERS assessment services
assessing the service quality of the organisation
implementing approaches for promoting quality improvement within the organisation.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Overview of assessment
This unit of competency could be assessed by establishing a quality system for an organisation providing NatHERS assessment services, assessing the service quality of the organisation, and implementing approaches for promoting quality improvement within the organisation.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person should demonstrate the ability to:
establish and maintain a quality system for an organisation providing NatHERS assessment services
assess the services of an organisation providing NatHERS assessment services, including identifying shortfalls in performance against quality standards and specifying appropriate corrective actions
promote quality improvement within an organisation providing NatHERS assessment service, including engaging staff and clients in identifying opportunities for quality improvement and developing resourced plans for implementing suggestions for quality improvement.
Context of and specific resources for assessment
Assessment of this unit:
must be in the context of the work environment
may be conducted in an off-site context, provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills
must meet relevant compliance requirements.
Resource implications for assessment include:
relevant codes, standards and government regulations
computer equipment suitable to collect, collate and analyse information relating to quality systems for organisations providing NatHERS assessment services
technical reference library with current publications on quality management and the administrative and governance arrangements for NatHERS.
Method of assessment
Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:
written and/or oral assessment
observed, documented and/or first-hand testimonial evidence of the candidate:
establishing a quality system for an organisation providing NatHERS assessment services
assessing the service quality of the organisation
implementing approaches for promoting quality improvement within the organisation.
Guidance information for assessment
This unit could be assessed on its own or in combination with other units relevant to the job function.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXI00 | CPPHSA5003 | Manage quality assurance of NatHERS assessments | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J265 | CPP51012 | Diploma of Residential Building Energy Assessment | Qualification |