Unit of competency Outline
Date retreived
22/07/2026 3:21 PM AWST
22/07/2026 3:21 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide responsible gambling services
Provide responsible gambling services
Unit of competency
National Code
SITHGAM006A
SITHGAM006A
State Code
S6408
S6408
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/10/2008
Field of Education
090513 - Counselling
Original Release Date
30/10/2008
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and information to customers who require assistance with their problem gambling. The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include responsible conduct of gambling (RCG) and responsible service of gaming or responsible service of gambling (RSG).Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.Under differing state and territory legislation this is a required certification unit only for certain nominated personnel operating in licensed gambling premises.The requirement to ensure compliance with enterprise policies, legal obligations and codes of practice for gambling venues is not covered by this unit but may be found in SITHGAM005A Develop and manage gaming activities.
Notes
Elements and Performance Criteria
1 Provide responsible service of gambling.
- 1.1 Follow responsible gambling service procedures according to relevant state and territory legislation and industry and enterprise policy or codes of conduct.
- 1.2 Communicate with appropriate personnel on gambling-related incidents or situations and compliance with legislation and industry and enterprise policy.
- 1.3 Maintain accurate records of gambling-related incidents and associated staff action, according to industry and enterprise policy and procedures.
- 1.4 Ensure gambling environmental features support responsible gambling policies.
2 Provide information and assistance to customers about problem gambling.
- 2.1 Provide accurate and appropriate information on problem gambling to customers on request.
- 2.2 Follow procedures for self-exclusion and exclusion requests according to legislation, industry and enterprise policy and confidentiality and privacy requirements.
- 2.3 Display signage and information related to responsible gambling in appropriate places visible to players, according to industry, enterprise and legislative requirements.
- 2.4 Provide information on available support services according to confidentiality and privacy requirements, and industry, enterprise and legislative requirements.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Responsible gambling service procedures may relate to:
provision of gambling-related information, brochures and signage
posting of signage in appropriate locations
self-exclusion and exclusion procedures
provision of appropriate environmental features
responsible practices, such as offering a cooling off period or payment of large sums by cheque.
State and territory legislation and industry and enterprise policy refer to:
relevant state and territory gaming legislation and regulations
relevant state and territory licensing authority regulations and policies
industry codes of practice
house policies.
Gambling-related incidents include:
requests for exclusion or assistance
under-age gambling
refusal of credit
disputes or complaints
involvement of families and friends
impact of alcohol
attempts to breach exclusion.
Gambling may include:
wagering on racing and sport events, including:
TAB activities
calcuttas and sweepstakes
gaming, including:
electronic gaming machines
poker machines
linked progressive jackpot systems
Keno and lottery games
table games
miscellaneous games of chance
bingo
lucky envelopes
multi-terminal gaming machines (MTGMs).
Gambling environmental features include:
provision and placement of signage
lighting and availability of natural light
provision and placements clocks
placement of automatic teller machines (ATMs)
strategies to indicate the passage of time
strategies to encourage breaks in play
advertising and promotional materials and activities
positioning of machines, change machines and equipment.
Information on problem gambling may include:
availability of counselling services
availability of self-exclusion programs
availability of responsible gambling pamphlets.
Problem gambling may involve:
gambling more money than the player can afford
gambling that makes the home life of the player unhappy
feelings of remorse after gambling
bills that cannot be paid by the player due to excessive gambling
borrowing money to gamble
trying to win back gambling losses
gambling to escape worry or personal problems
changes in sleeping or eating habits due to gambling
committing illegal acts or considering these to finance gambling
considering self-harm as a result of gambling.
Procedures for self-exclusion and exclusion may involve:
referral to a colleague, supervisor or manager according to scope of responsibility
initiating exclusion processes when requested by customer
referral to counsellors or support services.
Self-exclusion and exclusion may relate to:
customer identifying a problem with gambling and requesting to be barred from gaming or to have access limited (self-exclusion)
venue exclusion
third-party exclusion.
Signage and information to be displayed may cover:
chances of winning and probability
problem gambling
self-exclusion and exclusion
available counselling services
house policy
industry code of conduct for responsible gambling services
venue code of conduct
responsible gambling initiatives.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Responsible gambling service procedures may relate to:
provision of gambling-related information, brochures and signage
posting of signage in appropriate locations
self-exclusion and exclusion procedures
provision of appropriate environmental features
responsible practices, such as offering a cooling off period or payment of large sums by cheque.
State and territory legislation and industry and enterprise policy refer to:
relevant state and territory gaming legislation and regulations
relevant state and territory licensing authority regulations and policies
industry codes of practice
house policies.
Gambling-related incidents include:
requests for exclusion or assistance
under-age gambling
refusal of credit
disputes or complaints
involvement of families and friends
impact of alcohol
attempts to breach exclusion.
Gambling may include:
wagering on racing and sport events, including:
TAB activities
calcuttas and sweepstakes
gaming, including:
electronic gaming machines
poker machines
linked progressive jackpot systems
Keno and lottery games
table games
miscellaneous games of chance
bingo
lucky envelopes
multi-terminal gaming machines (MTGMs).
Gambling environmental features include:
provision and placement of signage
lighting and availability of natural light
provision and placements clocks
placement of automatic teller machines (ATMs)
strategies to indicate the passage of time
strategies to encourage breaks in play
advertising and promotional materials and activities
positioning of machines, change machines and equipment.
Information on problem gambling may include:
availability of counselling services
availability of self-exclusion programs
availability of responsible gambling pamphlets.
Problem gambling may involve:
gambling more money than the player can afford
gambling that makes the home life of the player unhappy
feelings of remorse after gambling
bills that cannot be paid by the player due to excessive gambling
borrowing money to gamble
trying to win back gambling losses
gambling to escape worry or personal problems
changes in sleeping or eating habits due to gambling
committing illegal acts or considering these to finance gambling
considering self-harm as a result of gambling.
Procedures for self-exclusion and exclusion may involve:
referral to a colleague, supervisor or manager according to scope of responsibility
initiating exclusion processes when requested by customer
referral to counsellors or support services.
Self-exclusion and exclusion may relate to:
customer identifying a problem with gambling and requesting to be barred from gaming or to have access limited (self-exclusion)
venue exclusion
third-party exclusion.
Signage and information to be displayed may cover:
chances of winning and probability
problem gambling
self-exclusion and exclusion
available counselling services
house policy
industry code of conduct for responsible gambling services
venue code of conduct
responsible gambling initiatives.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
working knowledge and understanding of current legislation and industry and enterprise policies and procedures in relation to responsible service of gambling and the ramifications for the enterprise of non-compliance
knowledge of underpinning reasons for and harm-minimisation approach of responsible gambling services
ability to deal with requests for exclusion or counselling services tactfully and according to enterprise procedures
project or work activities that show candidate's ability to provide responsible gambling services in a range different gambling-related situations to ensure consistency in the application of procedures.
Context of and specific resources for assessment
Assessment must ensure:
activities that allow the candidate to demonstrate the application of knowledge to specific responsible gambling service situations, which might include interaction with others to demonstrate appropriate communication skills
access to current regulatory documents distributed by key state and territory gambling licensing agencies, such as plain English legislative publications and codes of conduct outlining responsible gambling requirements
access to industry and enterprise codes of conduct, policies, procedures, information, signage and brochures relating to responsible gambling services.
Methods of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to provide responsible gambling services. The following examples are appropriate for this unit:
direct observation of the candidate providing information to customers
role-play to demonstrate appropriate interpersonal skills
case studies or problem-solving to assess the application of knowledge to various problem-gambling situations and contexts
oral or written questions to assess knowledge of gaming legislation, codes of practice and industry and enterprise procedures
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
This unit underpins effective performance in a range of gaming activities and so holistic assessment with other gaming units relevant to the industry sector, workplace and job role is strongly recommended, including:
SITHGAM001A Attend gaming machines
SITHGAM002A Operate a TAB outlet
SITHGAM003A Conduct a Keno game
SITHGAM005A Develop and manage gaming activities.
However, determining competency for this unit must focus on the understanding and implementation of responsible provision of gambling services which meets the requirements of state and territory legislation.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
working knowledge and understanding of current legislation and industry and enterprise policies and procedures in relation to responsible service of gambling and the ramifications for the enterprise of non-compliance
knowledge of underpinning reasons for and harm-minimisation approach of responsible gambling services
ability to deal with requests for exclusion or counselling services tactfully and according to enterprise procedures
project or work activities that show candidate's ability to provide responsible gambling services in a range different gambling-related situations to ensure consistency in the application of procedures.
Context of and specific resources for assessment
Assessment must ensure:
activities that allow the candidate to demonstrate the application of knowledge to specific responsible gambling service situations, which might include interaction with others to demonstrate appropriate communication skills
access to current regulatory documents distributed by key state and territory gambling licensing agencies, such as plain English legislative publications and codes of conduct outlining responsible gambling requirements
access to industry and enterprise codes of conduct, policies, procedures, information, signage and brochures relating to responsible gambling services.
Methods of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to provide responsible gambling services. The following examples are appropriate for this unit:
direct observation of the candidate providing information to customers
role-play to demonstrate appropriate interpersonal skills
case studies or problem-solving to assess the application of knowledge to various problem-gambling situations and contexts
oral or written questions to assess knowledge of gaming legislation, codes of practice and industry and enterprise procedures
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
This unit underpins effective performance in a range of gaming activities and so holistic assessment with other gaming units relevant to the industry sector, workplace and job role is strongly recommended, including:
SITHGAM001A Attend gaming machines
SITHGAM002A Operate a TAB outlet
SITHGAM003A Conduct a Keno game
SITHGAM005A Develop and manage gaming activities.
However, determining competency for this unit must focus on the understanding and implementation of responsible provision of gambling services which meets the requirements of state and territory legislation.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| E2105 | THHADG03B | Provide responsible gambling services | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF652 | SITHGAM201 | Provide responsible gambling services | Unit of competency |
