Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Property or facility information may include information relating to:
agreements
building codes
company services
construction costs
current and planned property, facility or site developments
deposited, survey and other plans
depreciation schedules
land and water rates
land title documentation
leasing rates
legal documentation
licences
management policy and procedures
marketing services
occupancy rates
operating costs
permits
sales information
specifications
taxation
tenancy and other contracts
utilities usage.
Status of property or facility may relate to:
financial situation
legal ownership
location by lot
location by section number
occupancy.
Purpose of inspection may:
be defined through a contract between enterprise providing inspection service and legal entity commissioning the service
form part of internal procedures of property management organisation.
Relevant people may include:
agents
clients
colleagues
government personnel
legal representatives
management
members of industry associations
property owners
site personnel
supervisors
tenants.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Clients may include:
agents
building supervisors
government and legal instruments or agencies
managers
project managers
property and facility agents
property and facility owners
tenants.
Contingencies may include:
budget constraints
building delays
competing work demands of contractor
environmental factors, such as time and weather
industrial disputes
non-availability of resources and materials
public holidays and shut-down periods
equipment and technology breakdown
unforeseen incidents
workplace hazards, risks and controls.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications.
Legislative requirements may be outlined and reflected in:
Australian standards, and quality assurance and certification requirements
award and enterprise agreements
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
environmental and zoning laws affecting access security, access and property use
general duty of care to clients
home building requirements
local regulations and by-laws
privacy laws applying to owners, contractors and tenants
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Variations may include:
alternative suppliers
changes to fittings and fixtures
changes to inspection schedules
work outside or producing results outside the terms and conditions of contract.
Inspection processes may relate to:
complexity of construction
statutory limitations
timeframe
type of construction
type of job.
Conditions may include general state of repair and condition of:
ancillary structures
current ownership structures
evidence of pre-existing or potential issues affecting quality of the environment
financial claims over property or facility
fittings and fixtures
observable external or internal defects or non-compliance with regulations
service and ground improvements to original property or facility
signs of pest infestation.
Features may include:
associated structures
formal and informal inclusions
modifications to building approvals
modifications to original property or facility
physical aspects of land and buildings.
Specialist advice may be sought from:
architects
bankers and financiers
builders
business consultants
colleagues
government officials
investment consultants
members of industry associations
OHS representatives
planners
real estate agents
solicitors
subcontractors
supervisors
technical experts
valuers.
Feedback may be sought from:
clients, supervisors and colleagues
formal and informal performance appraisals
workplace assessment.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of planning and coordinating property or facility inspections to evaluate the condition, worth and redevelopment requirements of properties or facilities. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
conducting a property or facility inspection under normal industry conditions ensuring condition of features is recorded
knowledge of agency practices, ethical standards and legislative requirements associated with inspecting a property and assessing its condition

reporting inspection conclusions and recommendations, including client feedback on level of satisfaction with service
undertaking sufficient research of property or facility to develop an inspection plan detailing a range of suitable inspection activities and incorporating appropriate contingency arrangements.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.