Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work activities in preparation for aircraft departure may be carried out:
for any commercial aircraft flight
during short and/or long haul services
in any allowable operating and weather conditions
in accordance with enterprise and operational requirements
Performance may be demonstrated:
in approved simulated work conditions
at an operational airport
Potential causes of flight delays may include:
delays in commencing check-in operations
malfunctioning check-in systems
power failure at the airport
staff shortages due to illness or other reasons
aircraft malfunction
delays in cleaning and preparing aircraft
security alert
late arrival of connecting aircraft
late passengers or passengers who have missed flight
unruly behaviour or disturbance amongst passengers
accidental double booking
airport emergency
passengers with excess baggage or oversize/weight cabin baggage
delays in loading baggage
delays in catering/resourcing services for the aircraft
Action to overcome delays may include:
accessing additional staff
accelerating other pre-departure activities
assisting other staff as required
developing and implementing appropriate strategies to overcome/minimise delays
Persons consulted may include:
passengers
other crew members
other ground support staff
catering staff
aircraft resourcing staff
baggage handling staff
supervisors and managers
technical staff
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to workplace activities
workplace procedures and instructions and job specifications
work activity checklists and procedures
workplace customer service standards, policies and procedures
relevant operational manuals
emergency procedures
flight passenger schedules
manufacturers instruction relevant to the servicing and operation of equipment used in work activities in preparation for flight departure
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:
relevant Civil Aviation Safety Regulations and Civil Aviation Orders
relevant OH&S legislation
environmental protection legislation
relevant food handling and hygiene legislation
equal opportunity and anti-discrimination legislation
relevant customs and quarantine regulations
relevant Australian Standards
industrial relations and workplace compensation legislation

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace