Unit of competency Outline
Date retreived
22/07/2026 8:22 AM AWST
22/07/2026 8:22 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work with interpreters
Work with interpreters
Unit of competency
National Code
PSPGEN103
PSPGEN103
State Code
ODW84
ODW84
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080313 - Public And Health Care Administration
Original Release Date
08/07/2022
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to work with interpreters in an official capacity. This unit applies to those working in generalist and specialist roles within the public sector. Those undertaking this unit work independently, performing complex tasks in a range of familiar and unfamiliar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify interpreting needs.
- 1.1. Identify need for interpreting services and type of service required.
- 1.2. Identify primary or secondary interpreting language and determine any specific requirements to support interpreting service.
- 1.3. Discuss any reluctance to have an interpreter present with client and reach an acceptable solution in accordance with relevant policy and procedures.
- 1.4. Record details of interpreting needs.
2. Prepare to engage interpreting services.
- 2.1. Identify and clarify legal and ethical responsibilities relating to engagement of interpreters.
- 2.2. Provide full details of interpreting requirements at time of booking to ensure appropriate matching of interpreter to requirements.
- 2.3. Ensure the interpreter engaged has appropriate credentials or qualifications to meet requirements of the communicative encounter.
- 2.4. Coordinate client appointments with interpreter bookings to ensure need for interpreting services is met.
- 2.5. Allocate appropriate time to appointments to allow for interpreting.
- 2.6. Arrange any specific requirements to support interpreting service.
3. Conduct a meeting or interview using interpreting services.
- 3.1. Make positioning arrangements in consultation with interpreter and confirm all parties understand role and ethical responsibilities of the interpreter.
- 3.2. Make introductions and provide time for interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.
- 3.3. Direct communication to the client.
- 3.4. Inform client that where clarification or repetition is required from interpreter, it will be requested to support accurate communication.
- 3.5. Use judgment to address or refer problems to appropriate personnel.
- 3.6. Close meeting and debrief interpreter as required.
4. Monitor the safety and wellbeing of interpreters.
- 4.1. Provide safety equipment in accordance with the environment.
- 4.2. Protect interpreters from physical contact or harassment from clients.
- 4.3. Monitor stress levels of interpreters and offer debriefing and counselling services.
- 4.4 Monitor interpreter fatigue and provide appropriate breaks.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWV61 | PSPGEN040 | Work with interpreters | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHO9 | PSP40122 | Certificate IV in Government | Qualification |