Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Rules or regulationsmay include:
current relevant registration and accreditation
age where applicable
certification requirements
membership
standard of facilities and equipment
NSO rules, regulations and guidelines
local or competition specific rules and regulations.
Equipmentmay include:
fixed pieces of apparatus
individual equipment required to manage the competition
personal protective or non-protective clothing or attire and equipment
technical
audiovisual
safety.
Risk analysismay include:
risk identification
risk assessment
design of risk elimination or reduction plan
implementation of the plan
constant evaluation and modification of the plan.
Organisational policies and proceduresmay include:
work health and safety
complaints
conflict resolution
reporting and record keeping
communication protocols
decision making processes.
Decisionsmay include:
incremental during an event or activity
at completion.
Reactionsmay include:
queries about decisions
appeals against decisions
abuse towards official and others
abuse of equipment.
External sourcesmay include:
administrators
other facility users
coaches
spectators
parents or guardians
officials
other judges
peers
media.
Communication strategiesmay include:
active listening
questioning techniques
rephrasing and repeating questions, requests and statements to confirm that they have been correctly understood
empathising with participant situation while upholding rules and regulations
assertiveness
non-verbal communication and recognition of non-verbal signs
ability to speak clearly to be understood and use appropriate language, style and tone.
Causes of conflictmay include:
lack of information
ineffective communication
frustration
provocation
vilififcation
sledging.
Conflict resolution techniquesmay include:
identification
avoidance
problem-solving
use of appropriate communication skills
negotiation.
Relevant othersmay include:
participants
coaches
administrators
parents or guardians
officials
other judges
supporters.
Disputes may include:
disagreement with or questioning of results
official protests
appeals.
Relevant legislationmay include:
Occupational Health and Safety (OHS) or Work Health and Safety (WHS)
child protection
anti-discrimination
duty of care.
Principles of natural justicemust include:
inquiry into matters in dispute
right to a timely hearing
fair and impartial hearing panel
opportunity to respond to matters in dispute including presenting evidence
timely, reasoned decision
explanation of reasons for any sanction.
Self-reflection methodsmay include:
diary or journal
mentoring
strengths and weaknesses.
Feedbackmay include:
verbal
written
visual
tactile.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
utilise knowledge and interpretation of relevant rules, regulations and competition performance standard requirements to judge competitive situations according to NSO requirements and policies and procedures
apply effective negotiation and contingency management techniques to deal with problems or disputes that arise in response to the outcomes and makes adjustments in response to changing situations
observe the performance standards and makes decisions objectively within required time frames and certifies and endorses the results
use a range of communication strategies to work effectively with other officials and communicate with participants, officials and spectators
seek feedback from stakeholders and evaluates and reflects on own work performance to identify ways in which the judging of events and competitions can be improved.
Context of and specific resources for assessment
Assessment must ensure:
judging of multiple events or competitions to demonstrate competence and consistency of performance.
Assessment must also ensure access to:
a sport-specific competition setting or environment
participants, equipment and facilities and support personnel in a competition setting or environment
current NSO rules and regulations and performance standards for the relevant competition
Australian Sports Commission (ASC) Officials Code of Behaviour.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of judging competitive situations with a range of participants, including making and certifying decisions
observation of dealing with contingencies such as disputes to the outcomes of the competition
oral or written questioning to assess knowledge of NSO performance standards, rules and regulations for the relevant competition or event
third-party reports from a supervisor detailing work performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
sport-specific units of competency.