Unit of competency Outline

Date retreived
22/07/2026 8:28 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist with policy development for client support procedures

Assist with policy development for client support procedures

Unit of competency
National Code
ICTSAS411
State Code
AUW56
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080501 - Sales
Original Release Date
16/09/2015
Nominal Hours
15
Description
This unit describes skills and knowledge required to contribute to the formulation of client support procedures to be included within organisational policy.It applies to experienced individuals who may work under supervision and have a level of responsibility to ensure work is completed to quality standards and requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine support issues
  • 1.1 Review current client support procedures followed by the organisation if appropriate
  • 1.2 Gather feedback from client detailing positive and negative aspects of their contact with the organisation
  • 1.3 Gather feedback from user who executes client support procedures, detailing problems with current methods
2. Develop client support procedures
  • 2.1 Create or update client support procedures using information gathered from client and user
  • 2.2 Forward new client support procedures to appropriate person for review
3. Provide recommended changes for client support policy
  • 3.1 Evaluate feedback on client support policy
  • 3.2 Incorporate changes to client support policy
  • 3.3 Determine impact the new policy will have on organisational guidelines and client interactions
  • 3.4 Prepare report detailing changes in policy and impact on the client and user in a clear and concise manner
  • 3.5 Forward report and updated policy to appropriate person for approval
4. Update documented client support policy
  • 4.1 Amend policies to include new client support procedures
  • 4.2 Issue new policies to clients and users in line with organisational guidelines
  • 4.3 Maintain policy updates in line with organisational guidelines
No information
No information
Replaces
State Code National Code Title Type
D8073 ICASAS411A Assist with policy development for client support procedures Unit of competency
Replaced By
State Code National Code Title Type
OBS61 ICTSAS433 Update ICT client support procedures and assist with policy development Unit of competency