Unit of competency Outline

Date retreived
22/07/2026 8:07 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Apply effective stakeholder engagement

Apply effective stakeholder engagement

Unit of competency
National Code
TLIE0001
State Code
OAA37
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
04/07/2018
View on TGA
State Implementation and Classification
Approved Date
05/11/2018
Field of Education
080315 - Project Management
Original Release Date
05/11/2018
Nominal Hours
35
Description
This unit involves the skills and knowledge required to apply effective stakeholder engagement in the transport sector.It includes developing effective communication techniques with stakeholders, applying conflict resolution/negotiation skills to address issues/incidents, facilitating group discussions and reviewing outcomes of engagement with stakeholders.Work is performed under minimal supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Develop effective communication techniques with stakeholders
  • 1.1 Strategies for engaging with stakeholders are developed, implemented and reviewed as required to ensure individual and workplace effectiveness is maximised
  • 1.2 Special communication needs are considered and addressed to meet diversity and inclusion of stakeholders in accordance with workplace requirements
  • 1.3 Issues are identified and clarified with stakeholders to promote effective operation of the workplace
  • 1.4 Relevant communication techniques are selected and applied when communicating with stakeholders in accordance with workplace procedures
  • 1.5 Written communication methods including electronic mediums are succinct and clear, and match the audience and the purpose
  • 1.6 Feedback and advice is given and sought in a way which reflects current identified best practice in communication
  • 1.7 Confidentiality of information conveyed is respected and maintained in accordance with workplace procedures
  • 1.8 Relevant work-related networks and relationships are developed and maintained to meet stakeholder needs in accordance with workplace procedures
  • 1.9 Contractual obligations of stakeholders are identified and clarified in accordance with workplace procedures
2 Apply conflict and negotiation techniques with stakeholders
  • 2.1 Strategies to manage difficult conversations are applied with stakeholders to minimise conflict and improve delivery service
  • 2.2 Conflict resolution strategies are used in a way which leads to a mutually acceptable outcome
  • 2.3 Negotiation strategies are used in a way which leads to a mutually acceptable outcome
  • 2.4 Control and objectivity is maintained in conflict and aggressive situations during stakeholder engagement
  • 2.5 Incidents involving conflict and aggressive behaviour are reported to relevant person/s in accordance with workplace procedures and relevant authorities
3 Facilitate group discussions
  • 3.1 Strategies to encourage all group members to participate are used including seeking and acknowledging contributions from all members
  • 3.2 Objectives and agendas for meetings and discussions are set and followed and stakeholders are briefed about the meeting's purpose and proposed agenda to be put forward
  • 3.3 Relevant information is provided to groups as appropriate to facilitate outcomes
  • 3.4 Meeting structure, timeframes and protocols are agreed and adhered to in accordance with workplace procedures
  • 3.5 Meeting content is planned, prepared and aligned to the purpose of the meeting and workplace goals and objectives
4 Review outcomes of engagement
  • 4.1 Feedback is sought and analysed about how the information was conveyed and the effectiveness of the engagement strategy utilised
  • 4.2 Enquires and relevant information are followed up post meeting ensuring action items are achieved in accordance with workplace procedures
No information
No information
No information