Unit of competency Outline
Date retreived
23/07/2026 3:36 AM AWST
23/07/2026 3:36 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Prepare rooms for guests and residents
Prepare rooms for guests and residents
Unit of competency
National Code
CPPCLO2044A
CPPCLO2044A
State Code
WC106
WC106
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/04/2012
Field of Education
039909 - Cleaning
Original Release Date
30/04/2012
Nominal Hours
15
Description
This unit of competency specifies the outcomes required to prepare rooms, including bedrooms and bathrooms, for guests or residents in accommodation establishments.The unit covers the ability to assess the extent of the cleaning task through an understanding of client requirements and the characteristics and surfaces of the furniture, fixtures and fittings. It also covers applying company policies and procedures in order to perform the cleaning task. The selection of appropriate equipment, chemicals and methods is essential for performing the task safely and efficiently.
Notes
Elements and Performance Criteria
1 Set up equipment and trolleys.
- 1.1 Equipment required for servicing rooms is selected and prepared according to enterprise procedures.
- 1.2 Supplies required for cleaning trolleys are identified and selected or ordered in sufficient quantities according to enterprise procedures.
- 1.3 Trolleys are safely loaded with adequate supplies according to enterprise procedures.
2 Access rooms for servicing.
- 2.1 Rooms requiring service are identified from information supplied to cleaning staff.
- 2.2 Rooms are accessed according to enterprise client service and security procedures.
- 2.3 Rooms are accessed in the correct order and with minimum disruption to guests or residents.
3 Check rooms.
- 3.1 Guest or resident items left in vacated rooms are collected and stored according to enterprise procedures.
- 3.2 Rooms are checked for defects and damages which are recorded and reported according to enterprise procedures.
- 3.3 Pests are identified promptly and action is taken according to safety and enterprise procedures.
- 3.4 Unusual or suspicious items or occurrences are reported promptly according to enterprise procedures.
4 Make up beds.
- 4.1 Beds and mattresses are stripped and pillows and linen checked for stains and damage.
- 4.2 Bed linen is replaced according to enterprise standards and procedures.
5 Clean rooms.
- 5.1 Furniture, fixtures and fittings are cleaned according to enterprise procedures and safety and hygiene guidelines.
- 5.2 Room supplies are checked and replenished or replaced according to enterprise standards.
- 5.3 Trolleys and equipment are cleaned and stored after useaccording to enterprise standards.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Equipment must include:
brushes
buckets
cleaning agents and chemicals
cleaning and polishing cloths
gloves
mops
PPE
vacuum cleaners.
Rooms may include:
balcony or deck
bathroom
bedroom
kitchen
lounge.
Furniture, fixtures and fittings may include:
desks
floor surfaces
light fittings
mirrors and glassware
refrigerators
shelving
soft furnishings
telephones
televisions
wardrobes.
Room supplies may include:
bathroom supplies
crockery
cutlery
enterprise material
fridge supplies
glassware
linen
local information
magazines and newspapers
stationery
tea, coffee and sugar.
Equipment must include:
brushes
buckets
cleaning agents and chemicals
cleaning and polishing cloths
gloves
mops
PPE
vacuum cleaners.
Rooms may include:
balcony or deck
bathroom
bedroom
kitchen
lounge.
Furniture, fixtures and fittings may include:
desks
floor surfaces
light fittings
mirrors and glassware
refrigerators
shelving
soft furnishings
telephones
televisions
wardrobes.
Room supplies may include:
bathroom supplies
crockery
cutlery
enterprise material
fridge supplies
glassware
linen
local information
magazines and newspapers
stationery
tea, coffee and sugar.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing at least two different practical demonstrations of preparing rooms for guests and residents.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
identify type and characteristics of furniture, fixtures and fittings and loose items and their surfaces
organise and carry out the complete servicing of a guest or resident’s room
select cleaning equipment and chemicals
use safe and efficient cleaning methods
comply with company and legislative requirements
achieve outcomes in relation to work order and company requirements.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
suitable work site or venue, including fully equipped guest or resident rooms with a range of furniture, fixtures and fittings requiring cleaning, housekeeping storage areas and all housekeeping equipment required for room cleaning
suitable equipment and chemicals
PPE
equipment operating manuals
work order instructions, work plans and schedules
assessment instruments, including personal planner and assessment record book.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function.
Overview of assessment
This unit of competency could be assessed by observing at least two different practical demonstrations of preparing rooms for guests and residents.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
identify type and characteristics of furniture, fixtures and fittings and loose items and their surfaces
organise and carry out the complete servicing of a guest or resident’s room
select cleaning equipment and chemicals
use safe and efficient cleaning methods
comply with company and legislative requirements
achieve outcomes in relation to work order and company requirements.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
suitable work site or venue, including fully equipped guest or resident rooms with a range of furniture, fixtures and fittings requiring cleaning, housekeeping storage areas and all housekeeping equipment required for room cleaning
suitable equipment and chemicals
PPE
equipment operating manuals
work order instructions, work plans and schedules
assessment instruments, including personal planner and assessment record book.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXF60 | CPPCLO3044 | Prepare rooms for guests and residents | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D762 | CPP20611 | Certificate II in Cleaning Operations | Qualification |