Unit of competency Outline

Date retreived
22/07/2026 4:08 PM AWST

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Manage competitive systems and practices responding to individual and unique customer orders

Manage competitive systems and practices responding to individual and unique customer orders

Unit of competency
National Code
MSS405005
State Code
BAK02
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080307 - Organisation Management
Original Release Date
08/08/2016
Nominal Hours
60
Description
This unit of competency covers the skills and knowledge required to prepare for and manage the introduction of competitive systems and practices processes in an organisation (or that part of the organisation) that does not undertake repetitive processes or mass produce products and instead responds to individual and unique customer orders. Examples include one-off or small batch product or operations driven by individual and unique customer orders (e.g. overhaul of equipment, jobbing manufacture, supply of customised/bespoke services or product).This unit describes the skills needed to restructure the process and work organisation to allow the application of competitive systems and practices tools and techniques. This may be the initial introduction of competitive systems and practices or the review and improvement of the application of competitive systems and practices.This unit requires the application of skills associated with problem solving, initiative, enterprise, planning and organising in order to manage competitive systems and practices processes in a jobbing shop environment. This unit also requires communication and teamwork skills to gather information about processes and implement redesign plans.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Analyse the existing operations
  • 1.1 Identify organisation capability for products and processes.
  • 1.2 Identify the major processing steps in meeting customer order or orders.
  • 1.3 Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy.
  • 1.4 Identify lead times, throughput times and waiting times throughout process of meeting a customer order.
  • 1.5 Identify variations within the process.
  • 1.6 Identify causes of the variations.
2 Develop an initial or updated virtual flow process
  • 2.1 Consider similarities in materials, processes and services for orders.
  • 2.2 Map flow of information, material, processes and people for each product family/cluster of similar customised products/services.
  • 2.3 Draw a current state value stream map for the process as a virtual flow process.
  • 2.4 Analyse the current value stream map for waste.
  • 2.5 Draft possible future state value stream map.
  • 2.6 Calculate benefits flowing from future state map.
  • 2.7 Consult with stakeholders to validate benefits.
3 Prepare proposals for process redesign
  • 3.1 Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map.
  • 3.2 Plan as to how these changes might be implemented.
  • 3.3 Cost the proposed changes and determine benefit/cost ratios.
  • 3.4 Prepare recommendations for change.
  • 3.5 Negotiate/consult with relevant stakeholders to establish the preferred option.
4 Implement the plan
  • 4.1 Arrange for altered process, as required.
  • 4.2 Arrange for altered infrastructure needs, as required.
  • 4.3 Monitor the implementation of the plan, making adjustments as required.
  • 4.4 Review the new value stream and check that expected benefits have been obtained.
  • 4.5 Put in place a continuous improvement mechanism for the new value stream.
No information
No information
Replaces
State Code National Code Title Type
WD549 MSS405005A Manage competitive systems and practices responding to individual and unique customer orders Unit of competency
Replaced By
State Code National Code Title Type
OER59 MSS405018 Implement competitive systems and practices in a one-off or small batch environment Unit of competency