Unit of competency Outline
Date retreived
22/07/2026 1:18 PM AWST
22/07/2026 1:18 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Deliver services to meet personal needs of clients
Deliver services to meet personal needs of clients
Unit of competency
National Code
CHCCS314B
CHCCS314B
State Code
D2326
D2326
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
15/07/2014
Field of Education
090515 - Welfare Studies
Original Release Date
15/07/2014
Nominal Hours
30
Description
DescriptorThis unit describes the knowledge and skills required to undertake assessments of clients needs and match to services available
Notes
Elements and Performance Criteria
1. Assess client needs to ensure they can be met
- 1.1 Use appropriate language and interpersonal skills to ensure the diverse needs of clients are identified
- 1.2 Employ appropriate mechanisms to ensure that all relevant client information is collected
- 1.3 Seek additional information from specialists as required to assist in assessment of clients
- 1.4 Ensure all dealings with clients are consistent with organisation standards and practices
- 1.5 Record and store information collected in accordance with organisation procedures
- 1.6 Document information about client needs in accordance with accepted organisation procedures to enable professional decisions about provision of relevant services to best address client needs
- 1.7 Assess client information for complexity, urgency and eligibility to identify priorities for service delivery
- 1.8 Provide clients with all relevant information about the range of services required and available to them
- 1.9 Base decisions about client needs on full range of available relevant information
2. Identify and provide for the delivery of services to meet client needs
- 2.1 Identify services which match to client needs from within and outside the organisation
- 2.2 Establish and maintain relevant networks to ensure referral of clients to appropriate services
- 2.3 Assist clients to access targeted services from within and outside the organisation
- 2.4 Provide clients with information about the services available to them in accordance with organisation procedures
- 2.5 Work within scope of responsibility, to ensure clients have access to services that meet their needs
- 2.6 Ensure decisions about targeting client services are based on up to date information about the client and available services
- 2.7 Identify own limitations in assessing and addressing client needs and, where appropriate, seek assistance from colleagues, senior staff and experts in the area
- 2.8 Make appropriate referrals to specialist services based on the assessment of client needs
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients include:
Individual members of the public
Referred or self referred
People with specific needs seeking access to services
Language and interpersonal skills include:
Means for communicating with people with disabilities or where English is not the first language
Means for communication with people in particular communities
Communication with different age and gender groups
Client services include:
Income, financial and community support services
Employment services
Access to recreation services
Care and support services
Transport and communication services
Complexity includes:
Combinations of physical, social , economic and personal factors
Information collection mechanisms include:
Interviews with clients, family, significant others and carers
Questionaries
Applications and other forms
Case documentation
Using specialist communicators
Classification tools
Information from professionals including medical reports
Information from service providers
Networks include:
Specialist providers in the community services and health areas including physical assessments
Specialist services to assist communication with client and identification of their needs
Providers of any of the identified client services required by clients of the organisation
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients include:
Individual members of the public
Referred or self referred
People with specific needs seeking access to services
Language and interpersonal skills include:
Means for communicating with people with disabilities or where English is not the first language
Means for communication with people in particular communities
Communication with different age and gender groups
Client services include:
Income, financial and community support services
Employment services
Access to recreation services
Care and support services
Transport and communication services
Complexity includes:
Combinations of physical, social , economic and personal factors
Information collection mechanisms include:
Interviews with clients, family, significant others and carers
Questionaries
Applications and other forms
Case documentation
Using specialist communicators
Classification tools
Information from professionals including medical reports
Information from service providers
Networks include:
Specialist providers in the community services and health areas including physical assessments
Specialist services to assist communication with client and identification of their needs
Providers of any of the identified client services required by clients of the organisation
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions
Assessment must include a number of clients
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions
Assessment must include a number of clients
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3053 | CHCCS14A | Deliver services to meet personal needs of clients | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J030 | CHC42512 | Certificate IV in Community Services (Information, advice and referral) | Qualification |