Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Hardware and software requirements may include:
computers (desktop, notebook), monitor, keyboard
current relevant software applications (for example MS Word, MS Excel)
data protection including backing up files
facsimile machine
photocopier
photographic equipment (to photograph goods for selling on the internet)
security requirements such as anti-virus software, password, pin
telephone, mobile
Internet connection may include:
broadband, wireless, dial-up, cable, satellite (depending on availability in the area)
configuration of email address (for example web address versus free address)
internet service provider
Support services may include:
informal networks and mentors
manuals, books, journals
manufacturers' specifications
online help
professional support service personnel
training programs, tutorials
vendor help desk for software and hardware; internet service provider help desk support
Occupational health and safety and environmental considerations may include:
disposal of redundant hardware and consumables
ergonomics
lighting
placement of extension chords
placement of hardware in terms of potential fire hazard and location of appropriate fire extinguisher
ventilation
Manufacturers' specifications may include:
diagrammatic instructions
written instructions
Connection device may include:
asymmetric digital subscriber line (ADSL)
cable modem
modem
Common malfunctions may include:
cannot access the internet/email
computer screen freezes
printer paper jam

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
following oral and written/diagrammatic instructions to install hardware and software
identifying and selecting appropriate hardware/software
identifying and resolving common malfunctions
knowledge of technology security requirements.
Context of and specific resources for assessment
Assessment must ensure:
access to relevant documentation
candidate's individual circumstances and work in the context of establishing or running a micro business, are the basis for assessment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
demonstration of practical skills such as connecting hardware following diagrammatic/written instructions
portfolio of evidence including analysis of information and communications technology systems, their costs and proposed selected system
oral or written questioning to assess knowledge of resolving malfunctions of commonly used technology
review of location determined for hardware.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBITU101A Operate a personal computer
BSBSMB306A Plan a home-based business.