This unit describes the skills and knowledge required to write routine formal emails and letters, such as when responding to a customer query or complaint, sending a request for goods or services to a supplier, accompanying a quotation for proposed work to a client, or writing an application letter.The unit applies to individuals who need writing skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks.This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.No licensing, legislative or certification requirements apply to this unit at the time of publication.