Unit of competency Outline

Date retreived
22/07/2026 12:16 PM AWST

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Manage contracted support services

Manage contracted support services

Unit of competency
National Code
TLIX0069
State Code
OER47
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
15/12/2022
View on TGA
State Implementation and Classification
Approved Date
17/03/2023
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
17/03/2023
Nominal Hours
40
Description
This unit involves the skills and knowledge required to manage contracted support services. It includes determining the scope of contracted support requirements and integrating, supervising and reporting on the delivery of contracted support in organisational operations. It also includes the consideration of risk, understanding the importance of profitability, and effective relationship management and communicationThe unit applies to people with responsibility for managing contracted services in a deployed environment. However, this unit can apply to anyone managing/administering contract services. This unit does not include establishing the contractual arrangements.This person will bring management skills and leadership to perform the scope of this unit of competency. Contracted support may be comprised of a range of capabilities from different disciplines such as road transport, supply, maintenance, catering or health. These services are usually procured to supplement organisational capability to fill organisational capability gaps. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Determine the scope of contracted support
  • 1.1 Contract service arrangements are confirmed and clarified as required
  • 1.2 Contract obligations are identified in accordance with contractual, organisational and legislative requirements
  • 1.3 Contract authority is consulted to clarify and assist with contract administration issues
  • 1.4 Contract service arrangement risks are assessed and responded to in accordance with contract requirements, and organisational policy and procedures
  • 1.5 Contract supervision strategy is developed and documented to establish the environment for contractor integration and production in the workplace
2 Integrate contracted support with own operations
  • 2.1 Arrangements for interaction and engagement between contracted personnel and organisational personnel are established
  • 2.2 Opportunities to communicate between contracted personnel and organisational personnel are established to promote an open and productive environment
  • 2.3 Concerns expressed by workplace and contracted personnel are responded to quickly to resolve issues and to provide an equitable workplace
  • 2.4 Contract management framework established to promote the integration between contracted personnel and organisational personnel
3 Supervise the delivery of contracted support
  • 3.1 Workplace obligations to the contractor are monitored in accordance with the contract requirements and organisational policy and procedures
  • 3.2 Contractor performance is monitored against service arrangements to ensure all agreement obligations are being met
  • 3.3 Contract variations are reviewed and integrated into current workplace arrangements in accordance with the contract, and organisational policy and procedures
  • 3.4 Complaint management process is instituted to promptly resolve issues and identify contractual rub points
  • 3.5 Effective communication strategies and processes are established and implemented to assist ongoing communication between contracted personnel and organisational personnel
4 Report on the performance of contracted support
  • 4.1 Communication on the performance of the contract is maintained with the contract authority in accordance with contractual requirements, and organisational policy and procedures
  • 4.2 Performance reporting is carried out in accordance with contractual requirements, and organisational policy and procedures
  • 4.3 Contract information is maintained in accordance with organisational policy and procedures
No information
No information
Replaces
State Code National Code Title Type
AVG86 TLIX5040 Manage contracted support services Unit of competency
State Code National Code Title Type
AZR0 TLI50716 Diploma of Bus and Coach Operations Qualification
BJW9 TLI50224 Diploma of Logistics Qualification
BHI8 TLI50221 Diploma of Logistics Qualification
BIR4 TLI50422 Diploma of Materiel Logistics Qualification