Unit of competency Outline

Date retreived
22/07/2026 7:17 AM AWST

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Use workplace communication strategies

Use workplace communication strategies

Unit of competency
National Code
PSPGEN096
State Code
ODX25
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080305 - Personal Management Training
Original Release Date
08/07/2022
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge to use workplace oral and written communication strategies for interacting with internal and external clients.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context. They work under supervision, performing routine tasks in a range of familiar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Respond to enquiries.
  • 1.1 Provide responses to enquiries received from internal and external clients according to organisation policy and procedures.
  • 1.2. Use active listening techniques to understand the enquiry.
  • 1.3. Ask questions to clarify aspects of the enquiry which are not clear.
  • 1.4. Use oral communication skills to prevent, defuse and resolve conflict situations.
2. Receive and give instructions and directions.
  • 2.1. Receive, clarify, assess and act upon directions in accordance with relevant procedures.
  • 2.2. Convey instructions and directions clearly and confirm these with the recipient.
  • 2.3. Provide feedback in accordance with organisational processes and protocols.
3. Participate in meetings.
  • 3.1. Prepare for meetings by reviewing the agenda and other related documents.
  • 3.2. Provide input during meeting in accordance with meeting protocol and objectives.
  • 3.3. Use verbal and non-verbal communication that demonstrates respect for individual differences and builds trust to enhance relationships and meeting outcomes.
4. Make presentations within the workgroup.
  • 4.1. Prepare and deliver a work-related presentation that is relevant to the audience.
  • 4.2. Use required resources or aids to enhance the presentation.
  • 4.3. Use strategies that engage the listeners.
5. Develop personal development practices.
  • 5.1. Seek and act upon feedback to improve future performance.
  • 5.2. Reflect on personal performance and identify opportunities for personal professional development within the organisation.
No information
No information
Replaces
State Code National Code Title Type
AWV83 PSPGEN019 Use workplace communication strategies Unit of competency
State Code National Code Title Type
BIA0 DEF40722 Certificate IV in Defence Paralegal Services Qualification
BHP1 PSP30122 Certificate III in Government Qualification