Elements and Performance Criteria

Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Assessment information may include:
assessment notification detailing:
claims handler
insurance policy details where applicable
vehicle owner details
vehicle details
driver details
incident details
vehicle inspection details, including assess without prejudice or assess and authorise
vehicle location
digital images
quote for repairs.
WHS requirements may include:
correct disposal of hazardous materials and substances
first aid equipment
following emergency procedures
hazard and risk control
personal protective equipment and clothing
safety equipment
techniques for manual handling, including shifting, lifting and carrying.
Fraud indicators may include:
accidents in an industrial area late at night
claim report inconsistent with vehicle damage
consistent colour transfer
consistent styration/scratching of a car
damage consistent with weather conditions, such as rain, snow and sleet
damage to trim
forced entry
locks tampered with
manufactured damage
no independent witnesses
no police report
no signs of towing or tow truck driver
staged accidents
vehicle has a low value.
Workplace policies and procedures may include:
environment and sustainability
job specifications
manufacturer specifications and industry codes of practice
OHS
quality policies and procedures, including Australian standards
recording and reporting procedures
safe work procedures.
Industry guidelines may include:
Australian standards
diagrams and sketches
instructions issued by authorised organisation or external persons
inventory systems
material safety data sheets (MSDS)
original equipment manufacturer (OEM) design specifications and repair procedures
parts catalogues
safe work procedures for inspecting vehicles for saleable components
verbal, written and graphical instructions
workplace specifications and requirements.
Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:
Competition and Consumer Act
Australian standards
award and enterprise agreements
copyright law
confidentiality and privacy
duty of care
Motor Vehicle Insurance and Repair Industry Code of Conduct
OHS
relevant industry codes of practice
the environment
Written-Off Vehicles Register (WOVR) managed by each State and Territory.
Workplace environmental practices may include:
clean-up management
dust and noise minimisation
waste management.

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.
A person who demonstrates competency in this unit must be able to:
observe safety procedures and requirements
communicate effectively with others involved in or affected by the work
locate and interpret relevant information
apply knowledge of workplace procedures, industry guidelines and legal requirements relating to fraud identification
assess vehicles to identify and report indicators of vehicle claim fraud in a range of situations, including staged vehicle accidents, theft and forced entry and manufactured damage
write an assessment report
maintain workplace records.
Context of, and specific resources for assessment
Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.
Assessment is to occur:
using standard workplace practices and procedures
following safety requirements
applying environmental constraints.
Assessment is to comply with relevant:
regulatory requirements
Australian standards
industry codes of practice.
The following resources must be made available for the assessment of this unit:
a range of damaged vehicles, including damage consistent with fraudulent activity
computer hardware and software, calculators and general office equipment
fraudulent vehicle claim details and documentation
industry codes of practice and other relevant documents
internet access
workplace procedures
relevant information, including OEM design specifications and repair procedures, workshop and body repair manuals
relevant tools and equipment.
Method of assessment
Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.
Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.
Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.
Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.
Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.
Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.