Unit of competency Outline

Date retreived
22/07/2026 1:18 PM AWST

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Style the customer

Style the customer

Unit of competency
National Code
SIRRSTY001
State Code
AWX39
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to style a customer in trends and product ranges by making product recommendations suited to the customer and their needs. This unit applies to fashion retailers, from small independents and boutiques to larger department stores. This includes apparel, jewellery and footwear retailers. It applies to frontline personnel who have some autonomy coupled with close supervision and guidance from others. This includes front line sales assistants, retail stylists and customer service representatives. However; in smaller retail businesses, senior personnel also undertake this function. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop product knowledge.
  • 1.1.Develop and maintain current product knowledge by accessing relevant sources of information.
  • 1.2.Conduct research to develop and maintain knowledge of current industry trends.
2. Select style options.
  • 2.1.Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly.
  • 2.2.Make recommendations suited to the customer’s physical features as required.
  • 2.3.Promote the features and benefits of products.
  • 2.4.Promote complementary products that will enhance the overall style and lead to increased sales.
3. Style the customer.
  • 3.1.Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required.
  • 3.2.Advise customers of sizing and fit product as required.
  • 3.3.Provide expertise and feedback regarding product style and fit.
  • 3.4.Provide additional information to answer customer questions as required.
  • 3.5.Check customer satisfaction and take action to improve satisfaction levels as required.
4. Advise on after sales services.
  • 4.1.Communicate product care requirements to customers.
  • 4.2.Advise on and arrange after sales service as required.
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State Code National Code Title Type
BAA6 SIR30216 Certificate III in Retail Qualification