Unit of competency Outline
Date retreived
23/07/2026 4:50 AM AWST
23/07/2026 4:50 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Deliver service to clients
Deliver service to clients
Unit of competency
National Code
CHCCS200D
CHCCS200D
State Code
D2319
D2319
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
14/07/2014
Field of Education
080501 - Sales
Original Release Date
14/07/2014
Nominal Hours
15
Description
DescriptorThis unit describes the knowledge and skills required for new entrants to the community services industry as an orientation to how services are delivered within an established client service plan
Notes
Elements and Performance Criteria
1. Identify responsibilities within client service plan
- 1.1 Identify responsibilities to client and follow according to the client service plan
- 1.2 Obtain advice and direction when appropriate
- 1.3 Report difficulties in carrying out client service plan and seek advice
2. Implement plan to deliver client service
- 2.1 Establish rapport with clients and enable high quality service delivery
- 2.2 Ensure dealings with clients are consistent with accepted practice, duty of care responsibilities and the code of conduct of the organisation.
- 2.3 Ensure individual work is carried out within the client service plan
- 2.4 Ensure service delivered to clients is consistent with relevant statutory or legislative requirements
- 2.5 Ensure service delivered to client is to the standard required by the organisation
- 2.6 Report information about client needs and service provided according to organisation practice
3. Respond to changes in client needs
- 3.1 Maintain records of changes in client need as required
- 3.2 Identify potential areas of difficulty in client service delivery and refer to appropriate person
- 3.3 Identify situations of risk, potential risk or urgent need and report to appropriate person promptly
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client service plan may include:
Case plan
Care plan
Service delivery plan
Clients may include:
Self referring or referred
Individual members of the public
Other organisations and community groups
Other work areas of the organisation
Individual members of the organisation
Senior management
Report may refer to:
Notes
Records
Memos
Letters
Clients records
Verbal 'hand overs' at the end of a shift
Note: not all organisations/services require the completion of written records
Changes in client needs could relate to:
Physical/health status
Mental/health status
Cognitive/health status
Family circumstances
Language
Cultural/beliefs
Family circumstances
Age/stage of life
Remote location/physical surroundings
Service delivery is to occur within:
Protocol
Duty of care responsibility
Codes of conduct and ethical performance
Organisation standards
Client service delivery includes:
The full range of services offered by the organisation including direct care and support, provision of information, referral to relevant organisations and application of existing organisation services
Appropriate person may be:
Supervisor
Administrator
Nurse
Coordinator
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client service plan may include:
Case plan
Care plan
Service delivery plan
Clients may include:
Self referring or referred
Individual members of the public
Other organisations and community groups
Other work areas of the organisation
Individual members of the organisation
Senior management
Report may refer to:
Notes
Records
Memos
Letters
Clients records
Verbal 'hand overs' at the end of a shift
Note: not all organisations/services require the completion of written records
Changes in client needs could relate to:
Physical/health status
Mental/health status
Cognitive/health status
Family circumstances
Language
Cultural/beliefs
Family circumstances
Age/stage of life
Remote location/physical surroundings
Service delivery is to occur within:
Protocol
Duty of care responsibility
Codes of conduct and ethical performance
Organisation standards
Client service delivery includes:
The full range of services offered by the organisation including direct care and support, provision of information, referral to relevant organisations and application of existing organisation services
Appropriate person may be:
Supervisor
Administrator
Nurse
Coordinator
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communications systems
Assessment may be conducted on one or more occasions but must include the normal range of different client groups/needs
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment may include observation, questioning and evidence gathered from a workplace environment
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communications systems
Assessment may be conducted on one or more occasions but must include the normal range of different client groups/needs
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment may include observation, questioning and evidence gathered from a workplace environment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3886 | CHCCS0C | Deliver service to clients | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J003 | CHC20212 | Certificate II in Active Volunteering | Qualification |
| D266 | CHC20108 | Certificate II in Community Services | Qualification |
| J002 | CHC20112 | Certificate II in Community Services | Qualification |