Unit of competency Outline
Information current as of
21/10/2026 12:12 AM AWST
21/10/2026 12:12 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Investigate and assess automotive insurance claims
Investigate and assess automotive insurance claims
Unit of competency
National Code
AURC456633A
AURC456633A
State Code
W2843
W2843
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
12/06/2006
Original Release Date
21/06/2011
Nominal Hours
32
Field of Education
081103 - Insurance And Actuarial Studies
Description
This unit of competency covers the competence required to inspect, compare and determine action to be taken with respect to damaged vehicles.
General notes
N/A
Elements and Performance Criteria
1. Investigate circumstances of claim
- 1.1. Facts and information are collected
- 1.2. Validity of the claim against reported circumstances is assessed
- 1.3. Fraud indicators are identified
- 1.4. Policy conditions are reviewed to ensure loss falls within policy coverage
- 1.5. Data and information collated is recorded progressively
- 1.6. Investigation procedures are carried out according to industry regulations/guidelines, occupational health and safety (OHS) legislation, statutory legislation and enterprise procedures/policies
2. Assess extent of loss
- 2.1. The extent of loss is determined without delay in a fair and equitable manner
- 2.2. Settlement options are examined that fill contractual obligations, enterprise policy and maintain customer satisfaction
- 2.3. Options are costed
3. Determine suitable action
- 3.1. A cost benefit analysis is carried out on each identified option
- 3.2. Action is consistent with nature of claim and assessment made
- 3.3. Action falls within enterprise legislative restraints
4. Prepare report on investigation and assessment
- 4.1. Comprehensive reports are prepared that specify full results of investigation and assessment
- 4.2. Recommendations for action are documented with justifications
- 4.3. Reports are submitted and filed in accordance with enterprise procedures
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methods
Methods include:
physically checking/inspecting damage to vehicles and comparing with repairer's estimate for repairs
discussing repairer's estimate for repairs
altering repairer's estimate
reviewing reports and publications
interviewing clients and accident witnesses
responding to agency enquiries
Methods should be applied under normal operating conditions
Specific requirements
Specific requirements include:
producing manual and/or computer documents
knowledge of operating principles of vehicle systems and/or components
knowledge of repair methods for various components and/or vehicle systems
Information/documents
Information/documents may include:
manufacturer/component supplier specifications
enterprise operating procedures
customer requirements
industry/workplace codes of practice
OHS requirements
OHS requirements may include:
state/territory OHS legislation
award provisions
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methods
Methods include:
physically checking/inspecting damage to vehicles and comparing with repairer's estimate for repairs
discussing repairer's estimate for repairs
altering repairer's estimate
reviewing reports and publications
interviewing clients and accident witnesses
responding to agency enquiries
Methods should be applied under normal operating conditions
Specific requirements
Specific requirements include:
producing manual and/or computer documents
knowledge of operating principles of vehicle systems and/or components
knowledge of repair methods for various components and/or vehicle systems
Information/documents
Information/documents may include:
manufacturer/component supplier specifications
enterprise operating procedures
customer requirements
industry/workplace codes of practice
OHS requirements
OHS requirements may include:
state/territory OHS legislation
award provisions
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
inspecting vehicle damage
inspecting and interpreting estimates for repairs
comparing vehicle damage with repair estimates.
Context of and specific resources for assessment
Underpinning knowledge and skills may be assessed on or off the job.
Assessment of practical skills must only take place after a period of supervised practice and repetitive experience. If workplace conditions are not available assessment in simulated workplace conditions is acceptable.
The prescribed outcome must be able to be achieved without direct supervision.
The following should be made available:
computer hardware/software, calculators and general office equipment
industry-accepted repair timeframes
replacement parts pricing guides
vehicle safety requirements
repair/replacement methods
workshop manuals and/or body repair manuals.
Method of assessment
Practical assessments:
maintain workplace records
convey information both orally and in writing
prepare accident and/or vehicle damage reports
research records/people to assist with preparation of accident and/or vehicle damage reports
interview people to determine details
inspect vehicles to verify damage.
Guidance information for assessment
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
inspecting vehicle damage
inspecting and interpreting estimates for repairs
comparing vehicle damage with repair estimates.
Context of and specific resources for assessment
Underpinning knowledge and skills may be assessed on or off the job.
Assessment of practical skills must only take place after a period of supervised practice and repetitive experience. If workplace conditions are not available assessment in simulated workplace conditions is acceptable.
The prescribed outcome must be able to be achieved without direct supervision.
The following should be made available:
computer hardware/software, calculators and general office equipment
industry-accepted repair timeframes
replacement parts pricing guides
vehicle safety requirements
repair/replacement methods
workshop manuals and/or body repair manuals.
Method of assessment
Practical assessments:
maintain workplace records
convey information both orally and in writing
prepare accident and/or vehicle damage reports
research records/people to assist with preparation of accident and/or vehicle damage reports
interview people to determine details
inspect vehicles to verify damage.
Guidance information for assessment
No information