Unit of competency Outline

Date retreived
22/07/2026 5:06 PM AWST

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Provide lost and found services

Provide lost and found services

Unit of competency
National Code
SITXCCS012
State Code
OEC50
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
18/10/2022
Nominal Hours
2
Description
This unit describes the performance outcomes, skills and knowledge required to provide service to customers who have lost or found items. It requires the ability to determine and record details of items, investigate lost items, assist claimants and complete documentation.The unit applies to frontline operations personnel working in a range of tourism, travel, hospitality, events and entertainment contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine and record details of lost or found item.
  • 1.1. Obtain and verify descriptions and relevant details of lost or found item.
  • 1.2. Tag found item and place in designated location.
  • 1.3. Use lost and found register to record details of item.
2. Assist customer with lost or claimed item.
  • 2.1. Conduct all communication with property owner in a professional manner.
  • 2.2. Provide details of organisational procedures and obligations for lost or found item.
  • 2.3. Investigate and trace lost item.
  • 2.4. Investigate and confirm ownership of found item.
  • 2.5. Verify claimant identification before release of found item.
  • 2.6. Obtain claimant signature for collection of claimed item.
3. Complete end of shift duties.
  • 3.1. Update lost and found register to reflect investigation and collection of items.
  • 3.2. Complete lost and found reports according to organisational procedures.
  • 3.3. Recommend improvements to lost and found procedures as required.
No information
No information
Replaces
State Code National Code Title Type
AWQ71 SITXCCS004 Provide lost and found services Unit of competency