Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Possible participants may include:
contractors and subcontractors
duty holders as specified in WHS Acts:
persons conducting businesses or undertakings (PCBUs) or their officers
workers
other persons at a workplace
health and safety committees
health and safety representatives
self
unions
WHS entry permit holders
WHS inspectors
WHS regulators.
Support and advice may include:
accompanying workers when investigations are being conducted by PCBUs or their officers, or external investigators
engaging the advice of:
external consultants
WHS specialists
health and safety representatives
unions
workplace assessors with experience in language or disability issues
explaining the results of inspections to workers, health and safety committees, and/or health and safety representatives
holding formal meetings with relevant others
holding informal discussions with relevant others
interpreting information about WHS inspections for relevant others
providing written summaries, letters, emails, minutes and reports on issue resolution, action plans and outcomes.
Issue-resolution tools, techniques and strategies may include:
anticipating possible outcomes of issue-resolution meetings
considering what other parties perceive to be the issues, problems and goals requiring resolution
contributing to identifying appropriate mediation processes and personnel if required
establishing wants and needs from the issue-resolution process
gathering information about the decision-making authority of people involved in the issue-resolution process
gathering knowledge and conducting research to clearly define the issues, problems and goals of issue-resolution meetings
recording facts about issues
tabling proposals and solutions at issue-resolution meetings
using active listening and responding techniques during issue-resolution meetings
working out areas of agreement with parties participating in the issue-resolution process.
Other preparations may include:
considering the expected response of other parties to proposals
contributing to the development of an alternative proposal
contributing to the selection of tactics, tools and approaches to be used in issue resolution
determining desired outcomes of the issue-resolution process
determining with whom issues should be raised
following policy processes
formulating a proposal to achieve a desired outcome
gathering information on WHS issues
preparing the physical environment in which issue-resolution meetings will take place
reading supporting documentation associated with the WHS issues.
External participants may include:
dispute-resolution commissions
unions
WHS inspectors
WHS regulators.
Means to communicate the results may include:
giving presentations
participating in individual and team meetings
presenting issue-resolution findings to the health and safety committee
providing written summaries, letters, emails, memos, minutes and reports
using interpreters and translators.
Records of WHS issue-resolution processes may include:
audit and inspection records
meeting minutes
risk registers
written summaries, letters, emails, minutes and reports on issue-resolution action plans.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

effectively using a range of issue-resolution tools, techniques and strategies
accurate recordkeeping
knowledge of relevant commonwealth and state or territory WHS Acts, regulations, codes of practice, standards and guidance material.
Context of and specific resources for assessment
Assessment must ensure access to:

relevant information on compliance requirements, such as:
organisational policies, standard operating procedures, procedures and plans
relevant Acts, regulations, codes of practice, licensing requirements and standards
relevant internal and external information
appropriate computer resources needed to identify and rectify breaches in compliance requirements.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios
assessment of documentation completed when contributing to WHS issue resolution
demonstration of applying issue-resolution techniques
direct questioning combined with review of portfolios of evidence and third-party reports of onthejob performance by the candidate
oral or written questioning to assess knowledge of types of issue-resolution tools, techniques and strategies
review of records of WHS issue-resolution processes and outcomes.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other BSB07 WHS units.