Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
Australian standards and quality assurance requirements
force continuum, use of force guidelines
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
Occupational Health and Safety (OHS)
relevant industry codes of practice
trespass and the removal of persons.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Relevant standards:
must include AS/NZS 4360: 2004 Risk management
may relate to:
AS2630-1983 Guide to the selection and application of intruder alarm systems for domestic and business premises
AS3911:1992 Guidelines for auditing quality systems
HB 167:2006 Security Risk Management
HB 436 Risk Management Guidelines - Companion to AS/NZS 4360
HB 231:2000 Information security risk management guidelines.
Relevant persons may be:
accountants
contractors
inventory or administration personnel
managers
operational personnel
security personnel
technicians.
Assetsmay include:
assets owned, leased or in the custody of an organisation
buildings
equipment
facilities
goodwill
information and documentation
information systems and sources
intellectual property
people
reputation
security systems.
Source documentsmay include:
asset register
depreciation register
employee records
lease or hire purchase contracts
organisation chart
profit and loss analysis for an asset or division of the organisation
those obtained from accounting personnel.
Interpersonal techniquesmay include:
active listening
being respectful and non-discriminatory to others
control of tone of voice and body language
demonstrating flexibility and willingness to negotiate
interpreting non-verbal and verbal messages
maintaining professionalism
providing and receiving constructive feedback
questioning to clarify and confirm understanding
two-way communication
use of communication appropriate to cultural differences
use of positive, confident and cooperative language.
Status of assetsmay relate to:
borrowing
current condition of asset (damaged, in repair, lost, stolen, on leave, undergoing routine maintenance)
held in custody
hire
importance
lease
ownership
security.
Market valueof assets may be based on:
assessment of purchase price
depreciated value
formal valuation
replacement costs.
Factorswhich may influence value of assets may include:
dollar cost
function
harm to short or long term operation of the organisation
importance to normal operation of the organisation
replacement availability, time and cost
the value of production or output lost as a result of loss of the asset.
Access to assetsor sources of information may involve:
entry to locations where assets are kept, used or stored
entry to storage facilities
obtaining authority to access restricted data, areas or personnel
obtaining relevant security clearance
on-site visits.
Security measuresmay relate to:
access control systems
Closed Circuit Television (CCTV) and monitoring systems
deployment or increase of security personnel
safes, vaults and locking mechanisms
standard operating procedures for security of assets.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Security risks may relate to:
biological hazards
chemical spills
client contact
electrical faults
explosives
financial viability
injury to personnel
noise, light, heat, smoke
persons carrying weapons
persons causing a public nuisance
persons demonstrating suspicious behaviour
persons suffering from emotional or physical distress
persons under the influence of intoxicating substances
persons with criminal intent
persons, vehicles and equipment in unsuitable locations
property or people
security systems
suspicious packages or substances
systems or process failures
terrorism
violence or physical threats.
Treatmentsmay relate to:
additional personnel
contracted contingency services
identified countermeasures
internal contingency plans
risk reduction strategies
use of stored resources
use of superseded equipment.
Anauditmay be completed by using:
inspection of records and documents
internal auditing procedures as outlined in AS3911:1992 Guidelines for auditing quality systems
interviews
monitoring and inspecting procedures and processes
professional internal or external auditors
questionnaires
site visits and inspections.
Operating parametersmay include:
adherence to procedures
adverse conditions for system efficiency
availability and condition of systems and equipment
availability and use of back-up systems
call out of support and specialist personnel
clarity of communication systems
fault-finding procedures
normal function of duties
OHS requirements
optimal conditions for system efficiency
reaction time
safe and timely deployment
sound and light intensity
standard operating procedures.
Planned testingmay include:
computer modelling
conceptual analysis
controlled interruptions to normal operations
debriefing sessions
inspection
interception
interviews
penetration exercises
rehearsals
simulation and replication
testing of alarms, CCTV and other warning devices
testing or access control systems.
Organisational standards for written informationmay relate to:
ability to be used for legal purposes
accuracy of costings
appropriate level of literacy
format and presentation
relevance of written information
use of clear, concise language and plain English.
Reportshould include:
evidence and supporting materials to validate the findings
graphical representations of data
recommendations where applicable
summary of assessment objectives and outcomes
tables and information from approved data collection tools.
Feedbackmay be obtained through:
comments from client or colleagues
completion and analysis of formal client satisfaction survey
effectiveness of assessment outcomes in meeting assessment objectives
formal or informal performance discussion.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
obtaining and using information from a range of sources and consultative processes to develop an accurate listing of assets in compliance with client, organisational and legislative requirements
accurately evaluating and confirming status, market value and vulnerability of assets using valid and reliable evidence in compliance with relevant standards
using effective communication skills to obtain information and present information and reports.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.