Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Tender may be:
in-house
negotiated
open
selective.
Tender specificationsmay detail:
client requirements
identification of deliverables
insurance requirements
legal requirements
performance standards
project management
project scope
proposed activities to be undertaken
quality assurance
resource requirements eg human and physical
specific requirements
stakeholder involvement
time and cost parameters.
Relevant informationmay include:
client details
contract documentation
details of security goods and services to be provided
organisational cost schedules
tender details.
Tender requirementsmay include:
compliance with tender criteria and conditions
format and layout
legal compliance
response to all tender clauses
submission date.
Tendercriteria and conditionsmay relate to:
eligibility for submission of tender which may include:
interview, meeting or presentation of tender
selection criteria and weightings
special requirements
submission date
tender document format.
Viability may include consideration of:
available resources, equipment and supplies
client requirements
competition
compliance with regulations
cost of tender preparation and processing
financial considerations
geographic constraints
likely profit
other projects
prospect of winning the tender
skills required for the provision of services
time constraints.
Security requirements may relate to the provision of:
security equipment and systems
access control systems
audible and visual warning devices
cameras and monitors
commercial and residential alarm systems
detection devices
electric and mechanical fire safety and fire locking systems
electronic locks and locking systems
electronic readers
electronic screen equipment
intercoms and control panels
security doors and door controls
specialised access control systems eg biometrics
security services
close personal protection
crowd control
escorting
guarding
patrolling
screening.
Evaluationmay relate to:
capability
capacity
previous projects
risk
security
service
verification of quality accreditation.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Risk assessmentmay include:
identifying risks in isolation or as part of a broader risk management strategy and addressing risks such as
damage to property or equipment
environmental landscape
equipment or system failures
financial or economic loss or failure
inability to deliver or meet the timelines if selected
OHS
professional incompetency.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
insurance cover
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
risk management
roles, functions and responsibilities of security personnel
storage and disposal of information.
Legislative requirements may relate to:
Australian standards and quality assurance requirements
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
professional indemnity
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Relevant personsmay include:
clients
colleagues
manager
security goods and services suppliers
security personnel
tenderer.
Resources may include:
equipment
financial
human
physical
time.
Capacity may relate to:
facilities
other priorities
personnel expertise
resource availability
time.
Organisationalrate schedulesmay relate to:
award and enterprise agreements
equipment costs
installation costs
labour rates
materials costs
monitoring costs
service costs
unit costs.
Factorsmay relate to:
access to assistance and resources
budget constraints
competing work demands
compliance
contractual requirements
disputes
insurance
technology and equipment breakdowns
time penalties.
Business technologymay include:
computers:
database software applications
email, Internet, intranet
graphical presentation software
printers
project management software
word processing software.
Tender submissionmay detail:
client brief
company information
costs
evaluation criteria
implementation plan
recommended security goods or services
security and risk assessment
service and maintenance information
statutory declaration
terms of trade
timelines
warranty and liability terms and conditions.
Feedbackmay be gained through:
participation in meetings and briefings
recorded observations on progress of activities
regular communication with relevant persons.
Relevant documentationmay include:
client details and records
contract documentation
cost schedules
details of security goods and services
tender documentation.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
calculating costs and estimating resource requirements for inclusion in a detailed budget
collaborating with relevant persons to receive and incorporate feedback on tender submission
complying with applicable legislative and regulatory requirements including codes of practice
identifying factors through risk analysis that may affect anticipated project outcomes and making appropriate allowances for contingencies
identifying personal limitations in assessing tender requirements and requesting appropriate assistance
interpreting tender specifications to accurately identify resource requirements
locating and assessing information to establish tender requirements
planning tender activities to match timeframe and budget constraints
using appropriate communication and interpersonal techniques to clarify and confirm tender requirements
using appropriate technology to prepare tender documentation.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.