Elements and Performance Criteria

Assessment methods include
discussion with client, review of past service records and visual inspection.

Client/company includes
all forms of business enterprise in this context including government agencies, local governments/councils, private and public companies and residents/ratepayers.

Cost-effective
implies a balance between affordable by the client, achieve effective solution and enable profit to be achieved by operator.

Information includes but is not limited to
all aspects of waste management, impacts on the environment and health, waste minimisation legislation and controls and waste management services available.

Need for provision of information will typically arise from
client waste management needs and requirements, compliance requirements, environmental considerations, health considerations and waste disposal cost considerations.

Performance of this unit is carried out in accordance with relevant requirements of the following
Australian Standards
environmental regulations
legislative requirements
manufacturers' specifications
organisational procedures
relevant state/territory regulations.

Relevant legislation and codes cover state and federal
consumer protection
dangerous goods
duty of care
industry codes of conduct
public and other liability
Australian Standards
environmental protection legislation.

Responsibilities and capacities may include
costs and availability of trained and/or licensed persons and maintenance of site.

Sources of information include
company publications, government information documents and industry publications.

Critical aspects of competency
Accurate determination of requirements for provision of information or advice to client.
Communicates clear and accurate information and advice to client.
Provides client with opportunities to confirm understanding and seek clarification.
Assists client to obtain access to additional information, including providing sources and resources.

Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Waste minimisation strategies.
Current issues in waste management.
Legal implications
Company requirements.
Sources of waste management information.
Available government services.
Dangerous goods in use.
OHS hierarchy of control.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

interpersonal communication
listening and provision of feedback
assessing client capacities
presentation of information
demonstrating.

Resources required to assess this unit

The following resources should be available:

range of waste management issues
identified client target groups
resources for education
role play
case studies.

Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor (or assessment team working together to conduct the assessment). The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Evidence of competency is best obtained by observing activities in the field and reviewing information provided to client on waste management issues. If this is not practicable, observations in realistic simulated environments may be substituted.

Consistency in performance
Assessment requires that strategies meet the objectives of clients and comply with industry expectations in the particular client environment. If the environment is narrowly defined or is not representative of industry needs, it will be necessary to assess the unit within a variety of waste management environments or different client needs to assess competency in the information provided on waste management issues.
Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge. (In assessment situations where the candidate is offered a preference between oral questioning and written audit, questions are to be identical.)
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
Note: All practical demonstrations must adhere to the safety and environmental regulations relevant to each state or territory.

Communicating ideas and information
Communicate clearly and effectively with relevant personnel and clients about waste management issues. (2)

Collecting analysing and organising information
Gather information from a number of sources (including regulatory sources, relevant personnel, relevant legislation, personnel training records and company specifications) about waste management issues. (2)

Planning and organising activities
Plan and organise activities to impart appropriate information to clients. (2)

Working with others and in teams
Work effectively with relevant personnel to determine waste management issue. (2)

Using mathematical ideas and techniques
Conduct and document appropriate mathematical calculations. (2)

Solving problems
Provide appropriate information to solve client's problems. (1)

Using technology
Demonstrate understanding of technological principles and physical skills to use appropriate equipment. (1)